Testing Center Manager (ADMIN SUPV 1)

Under general supervision of the Associate Vice Provost for Student Success (AVP-SS), provides leadership, administration, operational management, and supervision for the Teaching and Learning Complex (TLC) - Testing Center. The Testing Center Manager directs the planning, implementation, evaluation, and continuous improvement of testing center services, programs, policies, and procedures to support high-quality, secure, and accessible assessment experiences.

The position collaborates extensively with faculty, academic departments, undergraduate colleges (CAES, CBS, COE, and L&S), and campus leadership to support instructional needs, student success, and effective assessment practices. The Testing Center Manager serves as the primary liaison with Accommodated Exam Services within the Student Disability Center and other campus partners to ensure coordinated, compliant, and student-centered testing
services.

Responsible for the overall administration of testing center operations, including operational planning, resource allocation, testing security, assessment administration, scheduling systems, operational reporting, and continuous process improvement. Develops and implements strategies that align testing center services with student, faculty, and institutional needs while supporting the potential growth and expansion of centralized testing services.

Responsible for recruitment, onboarding, training, professional development, and supervision of assigned testing center career staff. Provides direct supervisory oversight of assigned career employees, including hiring, onboarding, assigning and prioritizing work, approving timecards, conducting performance evaluations, coaching, corrective action, and professional development in accordance with UC Davis policies and applicable labor agreements. Provides managerial oversight of student staffing by establishing staffing strategies, approving workforce plans, and ensuring student employees receive appropriate supervision, training, and operational support. Establishes operational priorities, monitors departmental performance, and ensures staff are equipped to provide high-quality testing services and operational support. Plans for current and future staffing needs to support the continued growth and operational success of the Testing Center.

Advises the AVP-SS on best practices in proctoring, testing center operations, assessment administration, testing security, and related instructional support functions.

Apply By Date: August 6, 2026

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in education, higher education administration, business administration, public administration, or a related field, and/or an equivalent combination of education, training, and professional experience.
• Experience managing administrative, operational, or program functions in a higher education, educational services, testing, student services, or similarly complex environment.
• Experience developing, implementing, and evaluating operational processes, policies, or programs, including the ability to identify issues, recommend solutions, and improve service delivery.
• Demonstrated experience collaborating and building effective working relationships with diverse stakeholders, including faculty, staff, students, and organizational leadership
• Demonstrated experience supervising staff, including hiring, training, assigning work, coaching, conducting performance evaluations, and fostering employee development.
• Strong analytical, problem-solving, and organizational skills to interpret data, assess operational needs, develop recommendations, prepare reports, and manage multiple priorities in a dynamic environment.
• Strong written, verbal, and interpersonal communication skills, including the ability to prepare professional correspondence, present information clearly, and explain policies, procedures, and complex information to a variety of audiences. Demonstrated proficiency with business software applications, including Microsoft Office Suite and database or information management systems

Preferred Qualifications

• Experience managing testing center operations, assessment administration, exam scheduling, proctoring services, or related academic support programs within a higher education environment.
• Experience utilizing testing management, scheduling, learning management, or assessment platforms to coordinate testing operations, analyze data, and generate reports.
• Experience supervising career and student employees in a higher education, testing center, student services, or comparable operational environment. Professional certifications related to testing administration or proctoring are desirable
• Knowledge of university policies, procedures, and best practices related to assessment administration, testing security, academic integrity, student records privacy, and accommodated testing services.

Key Responsibilities

• 70% - Testing Center Operations and Program Management
• 20% - Program Administration and Resource Management
• 5% - Assessment, Data Analysis, and Reporting
• 5% - Special Projects and Strategic Initiatives

Department Overview

The Teaching and Learning Complex (TLC) Testing Center provides centralized assessment services that support student learning and instructional needs across the university. The Testing Center operates a 100-seat testing facility serving approximately 32,500 undergraduate students and supports a broad range of assessment activities, with the capacity for future growth and expansion of testing services.

This position is part of Undergraduate Education (UE), which provides leadership and strategic direction to advance student success and enhance the quality of undergraduate education at UC Davis. UE oversees a diverse portfolio of academic and operational units that support teaching, learning, advising, experiential education, and student engagement, including Academic Advising Enrichment, the Center for Educational Effectiveness, First-Year Seminars, Quarter at Aggie Square, Summer Sessions, the UC Davis Washington Center, the Undergraduate Research Center, the University Honors Program, and The Writing Center.

POSITION INFORMATION

• Salary or Pay Range: $71,600.00 - $127,800.00/year (Department budgeted salary range: $71,600 - $83,250/yr. Commensurate with experience.)
• Salary Frequency: Annual
• Salary Grade: 21
• UC Job Title: ADMIN SUPV 1
• UC Job Code: 007374
• Number of Positions: 1
• Appointment Type: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Monday - Friday, 8:00 AM to 5:00 PM
• Location: Davis, CA
• Union Representation: No
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Never 0 Hours
• Lifting/Carrying over 50 lbs - Never 0 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Never 0 Hours
• Pushing/Pulling over 50 lbs - Never 0 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Never 0 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Never 0 Hours
• Loud noise levels - Never 0 Hours
• Marked changes in humidity or temperature - Never 0 Hours
• Microwave/Radiation - Never 0 Hours
• Operating motor vehicles and/or equipment - Never 0 Hours
• Extreme Temperatures - Never 0 Hours
• Uneven Surfaces or Elevations - Never 0 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Work occasional night or weekends to meet business needs.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks