Systems & Infrastructure Administration I

The Systems & Infrastructure Administrator I is an entry level position on the Systems Engineering team. The candidate should have a solid understanding of foundational IT concepts regarding Operating Systems, Active Directory, storage devices, networking, and security with thorough knowledge regarding the OSI Model. The candidate will require developed troubleshooting skills and the ability to collaborate within a team environment to successfully complete technical tasks.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Provides Tier I support for all infrastructure components.

• Monitors ticketing queue and escalates tickets as required

• Support of the VSI environment

• Assess emerging industry trends; anticipate and develop strategic solutions

• Manages data collection, reporting, and trending for critical devices and components

• Participates in the technical implementation of projects and initiatives

General Responsibilities

• Performs other duties as assigned.

Minimum Qualifications

Education Requirements

• Bachelor's Degree required.

Experience Requirements:

• 0-3 years of relevant experience required.

License/Certification/Registration Requirements:

• Entry level certification required within one year of employment such as Red Hat Certified System Administrator or Exam AZ-800: Administering Windows Server Hybrid Core Infrastructure

Knowledge/Skills/Abilities Required:

• Experience configuring, maintaining and troubleshooting server and client Operating systems, storage devices and applications.

• Understanding of foundational IT concepts regarding Operating Systems, Active Directory, storage devices, networking and security.

• Thorough knowledge regarding the OSI Model

• Ability to solve/troubleshoot moderate to complex problems

• Ability to collaborate within a team environment