Director of Family and Community Engagement - YMCA of the North Shore

The YMCA of the North Shore is seeking a compassionate, strategic, and collaborative Director of Family & Community Engagement to lead initiatives that strengthen children, families, and communities across our association.

In this leadership role, you will oversee the YMCA's Family & Community Engagement Team, providing strategic direction, staff leadership, and program oversight while developing systems that enhance family engagement, behavioral health coordination, resource navigation, and connection to community supports.

Working closely with YMCA leaders, schools, behavioral health providers, community organizations, and public agencies, you will help create pathways that empower families, improve access to services, and promote positive outcomes for children and caregivers.

If you're passionate about building partnerships, supporting families, and leading mission-driven work that creates lasting community impact, we'd love to hear from you.

• Lead the development, implementation, and continuous improvement of family engagement, family support, and resource navigation services that strengthen child and family well-being.
• Develop innovative, family-centered programs that align with the YMCA's mission and respond to evolving community needs.
• Establish and oversee systems that support comprehensive family assessments, individualized family plans, coordinated service delivery, and ongoing outcome evaluation.
• Develop practices that improve access to behavioral health services, community resources, and coordinated care for children and families.
• Evaluate program effectiveness and implement continuous quality improvement strategies.

• Provide leadership, supervision, coaching, and professional development for the Family & Community Engagement Team.
• Foster a collaborative, supportive, and accountable team culture focused on exceptional family-centered services.
• Provide reflective supervision and consultation related to complex family situations, crisis response, behavioral health coordination, and resource navigation.
• Monitor caseloads, documentation, service quality, and program outcomes to ensure consistent, high-quality services.
• Partner with YMCA leadership to support staff working with complex family situations through consultation and collaborative problem-solving.

• Build and maintain strong partnerships with schools, behavioral health providers, healthcare organizations, community agencies, and public systems.
• Strengthen pathways to housing, financial assistance, behavioral health services, and other community resources through coordinated referral networks.
• Lead community-based family engagement initiatives, educational workshops, and collaborative events that strengthen family well-being.
• Serve as a trusted resource to YMCA leadership regarding family support, crisis response, and community resource coordination.

• Ensure programs operate in compliance with YMCA standards, funding requirements, regulatory guidelines, and evidence-informed practices.
• Develop systems that promote consistent documentation, service quality, and family engagement practices across the association.
• Collaborate across YMCA departments to strengthen coordinated, family-centered approaches that improve access, participation, and outcomes.
• Utilize data and outcomes to evaluate program effectiveness and identify opportunities for improvement.

• Identify emerging family and community needs and develop strategies to reduce barriers and improve access to services.
• Support grant-funded initiatives, community partnerships, and funding opportunities that expand family support services.
• Promote equitable, culturally responsive, and inclusive practices throughout YMCA programs and services.
• Advocate for children and families by strengthening collaborative relationships throughout the communities we serve.

At the YMCA, you'll do more than lead programs-you'll help strengthen families, improve lives, and create healthier, more connected communities. Every day, you'll have the opportunity to make a meaningful impact while working alongside passionate professionals dedicated to youth development, healthy living, and social responsibility.

• Free YMCA Family Membership
• Employee discounts on YMCA programs and services
• Health and dental insurance for eligible full-time employees
• Generous paid time off
• Tuition reimbursement
• 12% employer-funded retirement contribution (no employee match required)
• Employer-paid life insurance
• Professional development and leadership opportunities
• The opportunity to build meaningful partnerships and create lasting change throughout the communities we serve

If you're an experienced leader who is passionate about family engagement, community collaboration, and creating systems that support children and families, we encourage you to apply.

Join the YMCA of the North Shore and help strengthen families, build connections, and create lasting community impact.

We're seeking a compassionate, collaborative leader who is passionate about strengthening children, families, and communities through innovative, family-centered services and strategic community partnerships.

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, Public Health, Education, or a related field required.
• Minimum of five (5) years of progressively responsible experience in family support, behavioral health, community engagement, child and family services, or a related human services field required.
• Demonstrated experience supporting children and families experiencing behavioral health, social-emotional, or complex family needs is required.
• Three (3) or more years of experience supervising, coaching, mentoring, or developing professional staff preferred.
• Experience providing consultation, crisis support, reflective supervision, and guidance to staff supporting children and families preferred.
• Strong knowledge of child development, family systems, trauma-informed care, behavioral health resources, community-based services, and evidence-informed family support practices.
• Exceptional leadership, interpersonal, facilitation, crisis management, and problem-solving skills.
• Excellent written, verbal, and presentation skills with the ability to communicate effectively and build relationships with individuals from diverse cultural, social, and economic backgrounds.
• Demonstrated ability to build collaborative partnerships with schools, healthcare providers, behavioral health organizations, community agencies, and public systems.
• Fluency in Spanish is preferred.
• Clinical licensure (LICSW, LMHC, LMFT, LCSW, or equivalent) is preferred.

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to travel between YMCA branches, community partner locations, schools, and other meeting sites as needed.
• Ability to lift and carry materials weighing up to 20 pounds.
• Flexibility to work occasional evenings or weekends to support programs, community meetings, family events, and organizational initiatives.
• Ability to remain seated or standing for extended periods while maintaining focus and engagement.
• Ability to bend, kneel, reach, walk, and move throughout YMCA facilities and community locations.
• Ability to communicate clearly and effectively with children, families, staff, community partners, and external stakeholders.

The YMCA is committed to a nondiscrimination policy and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran status.