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LTSS Service Care Manager

Spectraforce Technologies

United States, Florida, Jacksonville

13141 City Station Drive (Show on map)

Jul 15, 2026

Position Title: LTSS Service Care Manager

Work Location: Candidates must reside within the state of Florida. All candidates must reside in region H (Broward); Spanish-speaking is preferred. (cities: Ft. Lauderdale, Deerfield Beach, Pompano Beach, Hollywood, or Hallandale). Also zip codes to source from: 33311, 33308, 33306, 33304, 33309, 33069, 33060, 33062, 33064, 33066, 33334, 33325, 33324, 33332, 33029, 33317

Assignment Duration: 3-month Contract-to-hire

Work Schedule: Monday - Friday 8 am - 5 pm

Work Arrangement: Remote with required field travel (3-4 in-person visits per week within assigned region; approximately 80% travel). Valid driver's license required.

Position Summary: Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.

Background & Context: This role supports long-term care members through The Organization's health plan in Florida. The team manages caseloads of 60-120 members, focusing on building care plans, completing assessments, and coordinating services and community resources for members 21 years and older with long-term care needs.

Key Responsibilities:

Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome
Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care
Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members
Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans
Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs
Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met
Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators
May perform home and/or other site visits to assess member's needs and collaborate with healthcare providers and partners
Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits
Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner
Performs other duties as assigned
Complies with all policies and standards

Qualification & Experience:

Candidate Requirements
Education/Certification	Required: Requires a Bachelor's degree and 2 - 4 years of related experience	Preferred:
Licensure	Required: i.e. RN, BSN, LPN, etc.	Preferred:
Years of experience required Disqualifiers Best vs. average Performance indicators	Must haves: 2+ years of Care Management experience (field experience is a must) Home Health Experience Long Term Care Medicaid experience Medicaid / Medicare experience Need to see experience being able to manage high case load - Caseloads of 50,60,70 members who are 65 years of age and above team is not looking for pediatric experience Experience with electronic medical health records Nice to haves: Team has noticed that people that perform well in this role are those that have case management experience Field based experience with managing a caseload similar to the one noted for this team (60-120 members) Individuals with previous DFPS experience Disqualifiers: Having telephonic customer service calls is not what the team is seeking in regard to case management. They are really seeking someone with in the field case management experience Not having field experience Not having previous experience with high caseloads Not at least meeting 40 WPM on typing test
Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection	1	2+ years of Care Management experience (field experience is a must)
2	Home Health Experience
3	Experience with electronic medical health records

Position is offered by a no fee agency.