New

Client Training Specialist

Valley National Bank
$23.75 - $39.62 / hr

Jul 15, 2026
Responsibilities include but are not limited to: Proactively and effectively provide top quality training to clients and business partners related to Treasury Services and all underlying banking tools. Partner and collaborate with RMs, Sales teams and Client Services Specialist(s) to effectively schedule and train new and existing clients. Ensure coordination of training efforts with team managers, client service specialist and other team members. Take full ownership and address all training related quality issues. Provide regular feedback to team members and senior management on process improvements and/or client training issues. Maintain ongoing dialogue with team members, business partners, learning and development as well as operations to facilitate best practices in regards to training strategies. Provide feedback and coaching to other team members, new hires and business partners to ensure a consistent knowledge base. Effectively communicate updates to processes, procedures and revised service standards to clients and business partners. Actively participate in client dialogue where required.