PROGRAM MANAGER

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with over two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Program Manager oversees and optimizes OCHIN's systems, processes, initiatives, and tools to support the success of our members. This role leads strategic programs, focusing on equitable clinical, financial, and operational outcomes for health care organizations (HCO). The Program Manager works closely with management to define program goals and ensures alignment across teams to drive successful outcomes. Responsibilities include providing consultation and technical assistance, managing grant compliance, fostering positive funder relationships, and acting as the program's voice to ensure stakeholder communication and process alignment. This role plays a critical part in the execution of OCHIN's strategic goals and the achievement of desired outcomes for all stakeholders.

The Funder Relations & Grant Compliance Program Manager leads coordination among multiple departments to ensure grant compliance and to manage positive relationships and effective communication with OCHIN's grant and subsidy funders. This role will report to the Director of Development and will focus primarily on providing leadership and support to OCHIN's publicly funded programs, but may also support private (foundation or corporate) grants of higher complexity and funding ranges. The Program Manager will help ensure an effective transition from grant award to implementation by convening all internal involved stakeholders (e.g., development, operations/implementation team, finance, PnC, Marcom, legal and others as relevant) and outlining grant requirements and distribution of roles and responsibilities. During the course of the grant or subsidy program, the Program Manager will provide grant compliance technical assistance and will monitor program progress against commitments to the funder and other partners. As needed, they will raise any issues with leadership and proactively offer options to address said challenges. The PM will also be the key communicator (along with the Director of Development) back to the funder and will lead communication around grant progress and any need to re-negotiate grant terms. The PM will work to build a positive relationship with the funder. They will also support capturing and sharing internally key grant metrics, progress and lessons learned. The PM will also facilitate effective grant close out processes in coordination with other respective departments.

Essential Duties

• Plan, manage, and continuously evaluate program activities to ensure that they are conducted in a timely manner, are meeting program goals, and are aligned with the organization's strategic goals and initiatives
• Identify, scope, and lead activities and projects to help achieve program goals.
• Cultivate, build, and maintain excellent relationships with internal and external program stakeholders to enhance awareness of and, as appropriate, build participation
• Plan, manage, and continuously evaluate program activities to ensure that they are conducted in a timely manner, are meeting program goals, and are aligned with the organization's strategic goals and initiatives
• Continuously monitor and seek to improve implementation and adoption rates for new and existing tools, devices, technologies, and functionality which support program goals.
• Provide excellent customer satisfaction and responsiveness, creating high satisfaction.
• Processes and program are continuously evaluated for improvement opportunities, and improvements are achieved successfully
• Communicate widely, regularly, and proactively about the program to all internal and external stakeholders.
• Use project management techniques to lead and coordinate the prioritization and execution of program tasks and activities.
• Prepare and deliver presentations and trainings regarding program structure, goals, effectiveness, and outcomes.
• Act as the primary point of communication for questions and inquiries about the program, internally and externally
• Actively seek opportunities for program activities and projects to bring increased value to OCHIN members and customers
• Other duties as assigned

Funder Relations & Grant Compliance Program Manager

Lead design and execution of program activities, ensuring timely delivery and strategic alignment, and driving organizational goals and measurable outcomes

• Build and maintain strong relationships with internal teams, leadership, and external partners to foster collaboration and drive performance
• Support deployment of digital health tools, including remote patient monitoring and patient-facing technologies (e.g., patient portals) to improve care access and outcomes and care delivery integration
• Apply advanced program and project management practices, including governance, prioritization, resource alignment, risk management, and quality oversight
• Leverage data and analytics to drive decision-making, continuous improvement, and development of program or product roadmaps
• Serve as the primary point of contact for program communications; provide regular updates on roadmap, progress, outcomes, and key metrics, including presentations and training
• Identify opportunities to improve adoption, implementation, and optimization of tools, technologies, and processes
• Act as a change agent to promote a health center-centric culture to support HCO transformation
• Stay current on industry trends, regulatory requirements, adult learning strategies, and relevant program knowledge
• Maintain awareness of OCHIN services and solutions through engagement in internal-facing cross-functional meetings and external-facing workgroups
• Communicate regularly with HCOs, including status updates, to ensure program deliverables are meeting timelines, data requirements, other elements as necessary

Program Manager

• Master's degree preferred, minimum 5 years' experience in program/project management strongly preferred
• Experience working with patient portal, telehealth, e-consults, and/or remote patient monitoring technology required; experience with Epic functionality preferred
• Knowledge of healthcare data, reporting, and analysis required; familiarity with advanced primary care concepts, chronic disease management, clinical quality metrics (e.g. UDS, HEDIS, NCQA or NQF metrics, and FQHC/safety net clinics is preferred
• Demonstrated ability to drive execution on multi-disciplinary projects, with the ability to motivate and guide cross-functional stakeholders.
• Strong communication skills with the ability to engage a wide range of roles (written and verbal); ability to manage multiple projects simultaneously; strong project management skills, with experience managing complex, multi-stakeholder healthcare projects, including in virtual environments
• Strong analytical and problem-solving skills to support strategic decision-making.??
• Strong experience in a telecommuter role required, including use of electronic documentation and file management (OneNote, SharePoint), remote communication technologies (e.g., Teams, Zoom), and task management (Smartsheet); experience using JIRA is a plus
• Ability to travel to urban and rural locations up to 25-50%

Funder Relations & Grant Compliance Program Manager

• At least three (3) years of experience in grant management and/or grant post-award support/compliance, including understanding of full grant cycle key processes and milestones.
• Knowledge of and experience with major federal funders, including grant compliance requirements.
• Strong verbal and written communication skills.
• Ability to distill complex issues and concepts into easy-to-understand next steps.
• Strong relationship building skills and ability to convene groups.
• Excellent communicator with the ability to successfully communicate with a wide range of roles and internal and external stakeholders.
• Escalation & resolution: Strong analytical and problem-solving skills- fostering timely escalation identification and resolution.
• Experience with facilitation and change management.

COVID-19 Vaccination Requirement: To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Physical Requirements/Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN's business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

Work Location and Travel Requirements: OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position. Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careerCOVID-19 Vaccination Requirement To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Equal Opportunity Statement OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve. As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. Pay information by position level is listed below. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

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