Patient Access Associate 3 Call Center

Inova's outpatient call center is looking for a dedicated Patient Access Associate 3 to join the team. This role will be full-time day shift from Monday - Friday. 10:00am-6:30pm. This role schedules both pediatric and adults' patients for outpatient services within a call center model. Potential for hybrid work in the future.

The Patient Access Associate 3 provides excellent service by identifying customer needs and fulfilling customer expectations. Performs assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures. Verifies and enters insurance information and authorization/referral requirements into databases. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services and ensures a safe patient care environment to the fullest potential, in an effort to achieve team goals.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Job Responsibilities

• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Identifies and communicates payroll authorization and referral requirements.
• Delivers an acceptable volume of work with high levels of accuracy.
• May perform additional duties as assigned.

Minimum Requirements

Experience - 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.

Education - High School diploma or equivalent.

Preferred Requirements

2 years of patient registration or patient scheduling exp.

Ability to multi-task with attention to detail.

Spanish-English bilingual