Professional Services Manager

Title of the position: Professional Services Manager

Role Overview

The Professional Services Manager oversees the delivery of high-quality CLASS services for Teachstone. The Professional Services Manager provides mentoring, leadership development, and support to the Teachstone services team, contractors, and affiliate training community.

Company Overview

Teachstone was founded in 2008 to deliver the Classroom Assessment Scoring System (CLASS) nationwide and around the globe. Developed through years of research, the CLASS observation tool measures the interactions between teachers and children, which have been shown to drive learning and lifelong achievement. Teachstone helps organizations conduct classroom observations and provides professional development so that teachers improve and children learn more. Our online subscription service, myTeachstone, simplifies CLASS implementation by combining observation data with a robust library of CLASS resources and professional development.

At Teachstone, everything we do is about improving the ways teachers interact with their students. We train coaches and observers, build and deliver online support programs, design professional development - all of it grounded in one proven fact: the interactions teachers have with students have a lasting impact on their academic and developmental success. By helping educators describe, measure and improve their interactions and relationships with students, Teachstone is transforming education nationwide, one interaction at a time.

Role Description

• Provide ongoing support and supervision to CLASS Specialists
• Observe and evaluate CLASS Specialists to ensure high-quality delivery of Teachstone services
• Develop and implement cross-training plan
• Maintain internal and external selection, training, and development of a talented, diverse, and mission-driven team
• Coordinate with Marketing/Impact/Revenue/Product/Content teams to ensure optimal utilization of CLASS Specialists and contractors in services and programs
• Provide vision, leadership, and direction to CLASS Specialists to ensure Teachstone standards are supported and achieved
• Effectively manage work procedures, processes, and related logistics that best support Teachstone standards and strategic directives.
• Use data and training evaluations to drive a continuous improvement of Teachstone services
• Maintain and build an in-depth knowledge of Teachstone's line of products and services
• Achieve and maintain reliability for all CLASS age levels assigned
• Support onboarding processes and procedures of CLASS Specialists and contractors
• Coordinate and guide service delivery for multi-layer contract implementation for enterprise clients
• Coordinate with CLASS Specialists to create and support non-standard training and coaching services
• Plan and collaborate with revenue team members to support the utilization of multi-layered client contracts
• Work closely with other Professional Services Managers, and other department managers as needed to support service delivery
• Deliver Teachstone training programs and services, as needed
• Embrace and demonstrate Teachstone's Mission and Values both internal and external with clients
• Other duties as needed to support Teachstone as the organization matures

Team Management

• Support with forecasting hiring needs for the Professional Services team
• Retain key talent
• Provide performance management, monitoring fit between employees and their roles and offer feedback to enhance fit
• Define and assign performance metrics within the team
• Coordinate with CLASS Specialists and contractors to promote their professional growth and high quality delivery of services.

You Bring

• Master's degree in Early Childhood Education or related field-or equivalent experience and 3-5 years of experience in a service delivery leadership role
• Demonstrated proficiency using the CLASS measure to observe and code classrooms and leading CLASS training programs
• Prior experience in delivering, leading, and evaluating training, data quality, and/or professional development programs
• Exemplary organization, written, and interpersonal communication skills
• Exceptional customer service and public relations skills
• Adept use of technology, including Microsoft Office Suite applications, Google applications, and use of video and multimedia presentation tools
• Experience and comfort working in a high-growth organization and development of policies and procedures that assure success in a rapidly changing environment
• Willingness to travel 1-2 trips per month or as needed

What We Offer

• Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don't influence your pay.
• Salary Range: $86,000-$95,000 determined by your experience
• Comprehensive benefits:We offer an inclusive benefits package to support your overall well-being. Eligibility depends on your role and employment status.

Ready to Make a Difference?

At Teachstone, we believe that every interaction shapes a brighter future. If you're passionate about transforming education and want to be part of a team that's committed to meaningful impact, we want to hear from you. Apply today and help us create classrooms where every child thrives!

We encourage all individuals to apply and bring their unique perspectives to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other characteristic protected by law. We value the different experiences and ideas our team members bring and believe they are essential to solving complex challenges and driving our mission forward.