Principal People Digital Experience Specialist-AI Lead

Requisition ID# 173246

Job Category: Business Operations / Strategy

Job Level: Manager/Principal

Business Unit: People

Work Type: Hybrid

Job Location: Oakland

Department Summary

AI and digital tools are reshaping how we work, and this role-based within the People Product & Solutions Delivery team-is at the center of that transformation. The People Digital Experience/AI Lead will play a critical role in empowering coworkers, improving service delivery, and ensuring PG&E adopts AI responsibly, safely, and effectively. This position directly contributes to defining the future of work for thousands of employees across the company.

Position Summary

We are looking for a forwardthinking Digital Experience / AI Lead to shape the future of how our workforce engages with digital tools, AI capabilities, and modern employee experiences. In this role, you will lead the People strategy, design, and delivery of AIenabled solutions that improve productivity, streamline processes, and elevate the coworker experience across the enterprise.

This is a unique opportunity to drive meaningful transformation at scale-bringing together humancentered design, digital innovation, and responsible AI practices to create intuitive, impactful experiences for our coworkers.

This position is classified as a hybrid work type. The successful candidate should generally plan to work from the Oakland General Office 0-3 days per week, on average.

Job Responsibilities

AI Strategy & Enablement

• Lead the development and execution of the enterprise People AI strategy, including roadmap, adoption plans, and success measures.
• Identify highvalue AI use cases that improve efficiency, decisionmaking, and service delivery.
• Partner with Legal, Cybersecurity, and Compliance to ensure responsible, safe, and policyaligned AI use.

Digital Experience Leadership

• Design and optimize endtoend digital experiences across People systems, tools, and workflows.
• Champion usercentered design principles to ensure solutions are intuitive, accessible, and impactful.
• Lead discovery, research, and feedback loops to continuously improve coworker digital journeys.

Product Ownership & Delivery

• Serve as product owner for AIenabled tools such as chatbots, Copilot, and digital selfservice solutions.
• Oversee backlog prioritization, sprint planning, and crossfunctional delivery.
• Partners with IT, People Operations, and business stakeholders to ensure seamless implementation.

Change Leadership & Adoption

• Develop and execute adoption strategies, including communications, training, and enablement materials.
• Build AI literacy across the organization through education, demos, and handson support.
• Act as a visible champion for digital transformation and modern ways of working.

Qualifications

Minimum:

• Bachelor's degree in engineering, Economics, Business Administration or job-related discipline
• 10 years of equivalent experience

Desired:

• Experience leading digital transformation, AI initiatives, or modern workplace solutions.
• Strong understanding of AI tools (e.g., Microsoft 365 Copilot, chatbots, automation platforms) and their practical applications.
• Proven ability to translate complex technology into simple, meaningful user experiences.
• Excellent communication, facilitation, and stakeholdermanagement skills.
• A passion for innovation, problemsolving, and elevating the coworker experience.
• Experience in product management, UX, digital strategy, or related fields is a plus.

Compensation

PG&E provides the salary range that the company in good faith believes it might pay for this position at the time of thejob posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will bebased on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience,market value, geographic location, and internal equity.Although we estimatethe successful candidate hiredinto this rolewill beplaced between the entry point and the middle of the range, the decisionwill be made on a case-by-casebasis related tothese factors.This job is also eligible to participate inPG&E's discretionary incentive compensation programs.

A reasonable salary range is:

Bay Area Minimum: $132,000.00

Bay Area Midpoint: $179,000.00

Bay Area Maximum: $226,000.00