Description
You will investigate and maintains highly complex property/casualty claims. You will determine liability, secure information, review coverages, arrange appraisals, and settles claims. You will report to a senior manager, litigation.
Internal candidates are encouraged to apply and should review the internal mobility guidelines in the hybrid policy reference guide for more information on potential relocation.
In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. Locations are: Madison, WI; Boston, MA; Denver, CO; Hopkins, MN; Keene, NH; St. Joseph; Phoenix, AZ.
#LI-remote
Position Compensation Range: $88,000.00 - $145,000.00
Pay Rate Type: Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Why Choose American Family Insurance?
Purpose-Driven Work: Help real people navigate complex legal challenges. Your expertise will make a difference in their lives and communities Career Growth: Build a long-term career with us. Gain valuable litigation experience, sharpen your trial skills, and develop specialty expertise in areas like auto, property, workers' compensation, and more Supportive Team Culture: Collaborate with talented colleagues and report directly to a Senior Manager in our Legal department. We're committed to your professional development and success Commitment to Excellence: Join a company recognized for integrity, innovation, and service. Be part of a team that sets the standard for legal representation in the insurance industry
What You'll Do:
Investigate origin and cause of high exposure claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. Check for prior claims and recognizes environmental exposures. Participate in High Damage Reviews (HDR) to address coverage issues and exposure. Handle claims on a good faith basis Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements Conduct on-site inspections when needed, evaluate damages and handle claim negotiations with insureds, claimants, attorneys, public adjusters Respond to customer inquiries, make appropriate decisions, and close file as needed Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses. Interpret claim history coverages Make independent decisions but recognize when assistance is needed Proactively provide all parties with claim process and status as appropriate; answer questions or redirect to other areas Serve as a mentor and subject matter expert for less experienced adjusters May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience
Who We're Looking For:
Professionals eager to grow, learn, and contribute to a dynamic legal team Individuals committed to excellence, integrity, and collaboration
What we need from you:
Coverage experience preferred Demonstrated ability to handle 1st and 3rd party, multi-line claims across our operating territories Demonstrated experience providing customer-driven solutions, support or service Demonstrated ability to efficiently and effectively handle complex claims Extensive knowledge of policies and endorsements coverages Successfully applied knowledge of each phase of the claim handling process Licenses
Travel Requirements
Physical Requirements
Additional Information
- To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
- Offer to selected candidate will be made contingent on the results of applicable background checks
- Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
- Sponsorship will not be considered for this position unless specified in the posting
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation. #LI-MN2
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American Family Insurance Agency Staff
paid time off, paid holidays, 401(k)
Jul 03, 2026