Loan Servicing Supervisor

Description

Lead a high-performing team and help drive operational excellence in loan servicing.

We are seeking an experienced, motivated, and detail-oriented Loan Servicing Supervisor to oversee daily loan servicing operations while serving as a hands-on leader within our Loan Operations team. This position is responsible for supervising colleagues, ensuring regulatory compliance, improving processes, and supporting the delivery of exceptional service to both internal and external customers.

The ideal candidate combines strong leadership skills with a deep understanding of loan servicing operations, regulatory requirements, and process improvement.

Primary Responsibilities

• Supervises personnel, coordinates assigned loan servicing functions, establishes performance requirements, clarifies responsibilities of those supervised, conducts performance appraisals and plans for individual colleague improvement.
• Establishes meaningful goals and objectives for the loan servicing functions and in developing effective plans, policies and programs needed to attain those goals and objectives. Provides leadership and direction in order to meet department goals and objectives.
• Ensures that assigned colleagues are properly trained and have adequate technical knowledge, as well as portray a professional image.
• Develop internal operating procedures and organizational functions that promote sound internal controls to mitigate regulatory, financial and operational risks related to loan operations.
• Evaluate processes in order to identify opportunities to maximize efficiencies, streamline and simplify processes, reduce errors, control risk and improve customer service delivery.
• Leads projects and initiatives as identified by VP of Loan Operations.
• Understands and completes job responsibilities in accordance with secondary market requirements, CCFBank's loan policy, and federal & state regulations.
• Understands and completes job responsibilities in accordance with SBA and USDA and other program requirements to maintain applicable guarantees.
• Performs and maintains the same functions/duties as Loan Servicing Specialists (as a working manager) and any other duties as assigned.
• Efficient and effective use of core and loan origination system to maximize efficiency and results.
• Lead the annual escrow analysis and escrow disbursement processes.
• Participates in the day to day operations for the department; reviews and acts on daily reports.
• Accomplishes department objectives by supervising teams and organizing and monitoring work processes
  • Successfully applies management competencies in all their work
    • Leadership, teamwork and collaboration, emotional Intelligence, time management, flexibility, communication, self-motivation, problem-solving, openness to learning, self-confidence, change management
• Assists other departments as needed and other duties as assigned.

Minimum Education Qualifications

• Bachelor's degree in accounting, finance, economics or related field.
  • Note: Four (4) years of directly related loan operations experience may be considered in lieu of the Bachelor's degree.
  • Three (3) years of experience working in loan operations.
• Four (4) years of experience in the financial services industry.
• Two (2) years of leadership experience.
• In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Desired Education and/or Experience Requirements

• Previous regulatory compliance experience

What's in it for you?

• Full Time, 40 hours per week.
• Monday - Friday work week
• Competitive pay.
• Eligible for annual incentive based upon company performance and goals.

Perks:

• Health, Vision & Dental Plans
• Health Savings Account (HSA) with CCF Contributions
• Employer Paid Life Insurance and Long Term Disability Plans
• Voluntary Life Insurance and Short Term Disability Plans
• Accident, Critical Illness, and Hospital Indemnity Plans
• Benefits Care Advocate
• Flexible Spending Account
• Health Reimbursement Arrangement (HRA)
• 401K Retirement Plan and Company Match
• Paid Time Off and Paid Holidays
• Time Off for Bereavement Leave, Parental Leave, and Voting
• Paid Time Off Donation
• Paid Time Off Cash Out
• Company-Wide Wellness Program
• Employee Assistance Program (EAP)
• Colleague Referral Program
• Education Reimbursement Program
• Career Planning
• Hybrid Work Arrangements, depending on position
• Colleague Pricing on Secondary Market Mortgage Loans
• Colleague Beyond Save & Spend Accounts Perks
• Discount Program

What can you expect from us?

At CCFBank you are more than just a number, you are a partner to our team. We are dedicated to investing in our colleagues and providing them with tools they need to grow and develop their careers.

We prioritize the needs of our community by allocating resources and encouraging colleague involvement across the regions we operate in. We are proud to be a part of our local communities, and we look forward to continuing to support and serve them.

Learn more here about how we make more possible: https://ccf.us/careers/

Ready to be part of our financial family? Apply online at ccf.us!

If you need assistance applying, contact us at HR@ccf.us and we will attempt to meet your needs.

In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

CCFBank is committed to fostering and cultivating an inclusive and diverse culture and we are proud to be an Equal Opportunity Employer, including disability and veterans.