New 
Patient Services Coord. II
 Massachusetts General Hospital | |
$17.71 - $24.94
| |
 United States, Massachusetts, Boston | |
| 55 Fruit Street (Show on map) | |
 Jul 02, 2026 | |
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Patient Service Coordinator II - Orthopaedic Surgery
Position Overview The Patient Service Coordinator II (PSC II) plays a key role in supporting the clinical, operational, and academic missions of the Department of Orthopaedic Surgery. This position offers a unique opportunity to work alongside nationally recognized orthopaedic surgeons while contributing to innovative patient care initiatives. Reporting to the Administrative Manager, the PSC II provides comprehensive administrative support within a fast-paced ambulatory surgical practice. Responsibilities include coordinating patient appointments, supporting clinical operations, assisting with surgical scheduling, obtaining authorizations for advanced treatments, and ensuring a seamless patient experience. The ideal candidate is highly organized, detail-oriented, comfortable working independently, and able to manage multiple priorities in a dynamic healthcare environment. Candidates with a clinical background and experience using Epic are strongly preferred. Key Responsibilities Patient Scheduling & Care Coordination Schedule and manage outpatient appointments for assigned providers. Coordinate clinic schedules and ensure accurate appointment management. Manage patient phone calls and respond to inquiries in a timely manner. Monitor Epic in-baskets and route messages appropriately. Ensure patients, families, and caregivers understand instructions related to procedures, tests, treatments, and follow-up care. Notify providers or leadership when additional patient education or follow-up is needed. Surgical Scheduling & Pre-Operative Support Assist with surgical scheduling and case entry as directed. Coordinate pre-operative requirements and ensure timely completion of necessary testing and clearances. Work collaboratively with clinical staff and external providers to obtain surgical clearances. Support management of surgeon operating room block time to maximize efficiency and patient access. Obtain pre-authorizations for advanced treatments, including imaging studies and injections. Administrative Support Process and manage patient-related documentation, including: Disability paperwork Leave of absence forms Medical letters Progress updates and related documentation Maintain provider calendars, ensuring patient care and administrative activities are appropriately scheduled and conflict-free. Prepare patient charts and support clinic readiness activities. Customer Service & Operations Deliver exceptional customer service to patients, families, and visitors. Respond promptly to tasks, requests, and operational needs. Support departmental initiatives, process improvements, and workflow changes. Attend department and staff meetings as required. Maintain compliance with all hospital, departmental, regulatory, and accreditation requirements. Adhere to Orthopaedic Surgery policies and procedures. Perform additional duties and special projects as assigned. Front Desk & Team Coverage Front Desk Support Provide coverage for patient check-in and check-out activities as needed. Assist in maintaining efficient patient flow throughout the clinic. Team Support Provide backup phone coverage for the practice. Assist colleagues, including surgical schedulers and administrative staff, as directed by leadership. Serve as a resource for patients, visitors, and hospital personnel while following departmental and organizational policies. Participate in departmental projects and practice-specific initiatives. Qualifications Required Skills & Competencies Ability to work independently with minimal supervision. Strong collaboration skills and ability to work effectively within a healthcare team. Excellent interpersonal and customer service skills. Strong verbal and written communication abilities. High degree of computer proficiency and comfort with healthcare information systems. Strong analytical and problem-solving skills. Excellent organizational and time-management abilities. Exceptional attention to detail. Ability to maintain professionalism, confidentiality, and respect for individual patient needs. Education
Experience
Required
Required
Preferred
Additional Job Description The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |