Customer Service Engineer (SSO Division - Location: Irvine, CA)

Org Marketing Statement

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Services & Support Operations Division

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed.

Customer Service Engineer (SSO Division - Location: Irvine, CA)

Position Summary

Has responsibility to provide technical input and guidance to product development with long-term business and organizational impact. Is responsible for technical scope, cost, and schedule management of assigned projects/tasks. Plans, schedules, and coordinates efforts in conjunction with OEM project teams and is accountable to meet team performance to project objectives. Serves as a technical advisor on major projects. Acts as the primary point-of- contact on complex technical projects of significant scope and broad product, technology investment, integration challenges, and major customer impact.

SCOPE/SUPERVISION AND INTERACTION:

____ Has Direct Reports __X__ Does Not Have Direct Reports

Self-directed with minimum supervision. Has significant interaction with customers and senior technical community.

Essential Functions:

• Serve as the technical point of contact for fielded products, responding to internal and external customer technical inquiries in a timely and professional manner.
• Support engineering evaluations and initiate repair and overhaul maintenance procedures for an FAA Part 145 Repair Station.
• Update and initiate technical publications, including Component Maintenance Manuals (CMMs), Service Bulletins (SBs), and Service Letters (SLs).
• Lead engineering investigations and root cause analysis efforts, collaborating with cross-functional teams and Type Certificate Holders (TCHs), such as Airbus and Boeing, to drive issues to resolution.
• Maintain frequent customer interaction to present project status, assess the feasibility of changing customer requirements, facilitate status meetings, and present product improvements to airframers and global operators.
• Continuously monitor the performance and reliability of fielded products and investigate emerging return trends. Apply comprehensive knowledge of systems engineering theories, analysis techniques, principles, industry practices, and policies, particularly related to engine, fuel, lubrication, and thermal management systems.
• Strengthen customer relationships and build customer confidence in assigned programs through responsive technical support and effective issue resolution.
• Identify and propose business growth opportunities through recommendations for product improvements, retrofits, and service enhancements.
• Remain available to respond to urgent Aircraft on Ground (AOG) customer requests outside of normal business hours in a timely manner.
• Travel as needed for training or technical support of customers worldwide, approximately 10%.
• Ensure consistent engineering standards, processes, and documentation methods are applied across project deliverables.
• Maintain professional and technical knowledge by attending educational workshops, reviewing technical publications, benchmarking best practices, and participating in professional associations.

Qualifications:

• Bachelor's degree (BS) (or Professional Engineer (PE) certificate) in engineering or a science technical discipline; Master's degree (MS) or MBA preferred.
• Demonstrated ability to perform the essential functions of the job typically acquired through 7-9 years of related experience.
• Has thorough in-depth knowledge of engineering domain (e.g. mechanical, electrical, etc.), principles, industry practices, concepts, techniques, government regulations, and policies. Ability to apply broad knowledge of other related engineering or scientific fields to area of expertise.
  Strong facilitation and team building skills. Ability to communicate with and influence varied audiences to gain support or resolve issues. Makes effective presentations on complex topics to top management, customers, and/or other key stakeholders.
• Good knowledge of the Materials and Practices used within a regulated maintenance environment such as technical publications and other regulatory requirements, as they apply to Parker and those applicable to our customers.
  Ability to effectively communicate and present status, actions, recommendations, and other technical information with clarity and precision. Ability to respond to significant inquiries from customers, regulatory agencies, or other internal teams.
• Effective project management and organizational skills. Able to facilitate project team interactions and develop project team member capabilities.
• Ability to establish and track performance to goals and objectives to complete complex or major projects and provide direction to the team at project milestones. Proficient with standard project management tools and practices.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Must be a US Citizen.

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range: $104400 to $174150 annually
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission