Global Operations Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

The Operations Manager will support operational excellence initiatives across JLL's service delivery platforms. This role focuses on executing process improvements, maintaining operational standards, and ensuring consistent service delivery within assigned regions or service lines. The position manages day-to-day operations activities and supports JLL's commitment to delivering high-quality real estate services that meet client expectations and business objectives.

Key Responsibilities

Operational Execution & Process Management

Execute operational strategies and initiatives that enhance service delivery effectiveness. Implement standardized operational processes while adapting to regional requirements and client-specific needs. Monitor daily operations to ensure alignment with established procedures and quality standards.

Team Coordination & Support

Partner with operations team members and coordinate activities across assigned locations or service areas. Support team development through training, coaching, and performance feedback. Promote collaboration, accountability, and continuous improvement within the account.

Process Improvement & Quality Assurance

Identify and implement opportunities for operational efficiency and service quality enhancement. Apply best practices and standard operating procedures in daily operations. Support process improvement initiatives using established methodologies to reduce inefficiencies. Maintain operational documentation, procedures, and knowledge resources. Monitor performance metrics and implement corrective actions as needed.

Stakeholder Coordination

Collaborate with service line teams to ensure operational alignment and effective service delivery. Work with internal stakeholders to address operational issues and implement solutions. Communicate operational status, challenges, and improvements to management.

Technology Utilization

Utilize operational technology platforms, tools, and systems to support service delivery. Support implementation of automation and digital solutions that enhance operational efficiency. Leverage data and reporting tools for operational monitoring and analysis.

Compliance & Risk Management

Ensure adherence to regulatory requirements, JLL policies, and client contractual obligations. Follow established business continuity procedures. Identify operational risks and escalate concerns appropriately.

Innovative Problem Solving

Identify operational inefficiencies and propose creative, scalable solutions aligned with global standards. Research and recommend new approaches, tools, or frameworks that could improve consistency or performance across the account. Bring a continuous improvement mindset to every workstream-challenging the status quo and driving smarter ways of working.

Reporting & Analytics

Support monthly governance reporting by connecting with stakeholders to gather updates on best practice rollouts. Support new hire training initiatives, ensuring hires are on track for account training programs.

Qualifications

Required

• 3-5 years of experience in real estate, facilities management, operations, or a related field

• Strong knowledge of Microsoft Office

• Knowledge of CMMS and operations technology platforms (Corrigo experience strongly preferred)

• Demonstrated ability to support large-scale initiatives and cross-functional programs

• Excellent written and verbal communication skills

• Ability to work effectively across teams, time zones, and organizational levels

• Innovative thinker with a proactive, solutions-oriented approach

Preferred

• Experience supporting a large corporate real estate or global FM portfolio

• Knowledge of Smartsheet, SharePoint Lists, and Power Automate

• Knowledge of JLL Work Dynamics tools and processes

• Experience with process improvement, change management, or governance program support

• Familiarity with system integrations, ticketing platforms, or ITSM tools

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.