Director of Campus Support Services & Service Delivery
 The University of Texas at Austin | |
flexible benefit account, sick time, tuition assistance, 403(b), retirement plan, remote work
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 United States, Texas, Austin | |
| 101 East 27th Street (Show on map) | |
 Jun 30, 2026 | |
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Job Posting Title: Director of Campus Support Services & Service Delivery---- Hiring Department: Enterprise Technology - Engagement and Experience---- Position Open To: All Applicants---- Weekly Scheduled Hours: 40---- FLSA Status: Exempt from FLSA---- Earliest Start Date: Immediately---- Position Duration: Expected to Continue---- Location: AUSTIN, TX---- Job Details: General NotesFlexible work arrangements, including remote work, are available for this position. Applicants must be located in the greater Austin area and must be able to travel to campus as needed for occasional in-person events, training, team meetings, activities, and related business needs. This position provides life/work balance with typically a 40-hour work week and travel limited to training (e.g., conferences/courses). Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state. Your skills will make a difference. You'll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you're the type of person that wants to know your work has meaning and impact, you'll like working for our campus. The University of Texas at Austin and Enterprise Technology provide an outstanding benefits package to our staff. Those benefits include:
For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work. Purpose:The Director of Campus Support Services & Service Delivery provides strategic and operational leadership for UT Austin's enterprise IT support delivery functions within Enterprise Technology's Engagement and Experience division. Reporting to the Associate Vice President for Engagement and Experience, this role is accountable for the quality, efficiency, and continuous improvement of Tier 1 and Tier 2 campus support services, as well as key components of IT service delivery metrics and reporting processes that underpin exceptional service delivery across Enterprise Technology. The Director ensures that campus-facing services are accessible, responsive, and aligned with the evolving needs of students, faculty, staff, and institutional stakeholders. This position fosters a culture of service excellence, data-driven decision-making, and proactive problem resolution while advancing UT Austin's commitment to outstanding user experience in all IT interactions. Responsibilities:1. Campus Support Services Leadership
2. Service Quality & User Experience
3. Digital ID Program - Implementation & Transition Leadership
4. Operational Excellence & Resource Management
5. Stakeholder Engagement
Equivalent combination of relevant education and experience may be substituted as appropriate. Preferred Qualifications:
$135,000 + depending on qualifications Working Conditions:
Monday - Friday 8am-5pm; Occasional nights or weekends may be required Required Materials
Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. This position has the option to elect the Optional Retirement Program (ORP) instead of TRS, subject to the position being 40 hours per week and at least 135 days in length.---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. | |