AI Solution Manager - Revenue Cycle

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since itsinceptioninto an esteemedFortune500corporation, annualrevenuesduring2025were$17.4billion.In 2026,UHS was again recognized as one ofFortuneWorld's Most Admired Companies and in 2025, waslisted in Forbes ranking of America's Largest Public Companies.

Headquarteredin King of Prussia, PA, UHS has approximately101,500employeesand continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physiciannetworkand various related serviceslocatedin 40U.S.states, Washington, D.C., PuertoRicoand the United Kingdom.Foradditionalinformationvisitwww.uhs.com.

The Corporate Information Services Department is seeking a dynamic and talented AI Solution Manager - Revenue Cycle.

The Solution Manager holds broad, domain-level ownership (e.g., Revenue Cycle, Coding, Clinical) of AI-driven tools and solutions, which may range from specific applications to a comprehensive portfolio within the domain. Core responsibilities include identifying high-value opportunities, shaping innovative solution concepts leveraging emerging technologies, especially AI, and driving measurable operational and financial outcomes. This role entails full lifecycle ownership, acting as a critical bridge between business, clinical, and technical teams to translate complex domain challenges into scalable, high-impact solutions. The Solution Manager collaborates closely with engineering, data, and operational stakeholders to deliver custom-developed capabilities and continuously optimize them based on real-world performance metrics.

Key responsibilities include:

Domain Ownership & Strategy

• Serve as the accountable leader for a defined healthcare domain (Clinical, HIM/Coding, or Revenue Cycle).
• Develop and maintain adomain-level roadmap and solution portfolio, aligned to enterprise priorities.
• Identify and prioritize opportunities with the highest clinical, operational, or financial impact.
• Stay current on emerging technologies (especially AI) and assess applicability to domain challenges.

Solution Identification & Use Case Development

• Translate complex domain problems intoclearly defined solution opportunities and AI-enabled use cases.
• Define success criteria, value drivers, and measurable outcomes upfront.
• Evaluate feasibility across data availability, workflow integration, and technical constraints.
• Frame solutions as scalable capabilities, not one-off applications.

AI & Data-Driven Solution Design

• Applydata literacy and AI fluencyto:
• Ask the right questions of data and models
• Define meaningful metrics
• Interpret outputs at a decision-making level
• Understand AI capabilities, limitations, and risks to appropriately scope use cases.
• Partner with technical teams to shape architectures without directly designing systems.

Cross-Functional Orchestration

• Act as the primary interface between:
• Clinical and operational leaders
• IT and engineering teams
• Data/AI resources
• Translate domain needs into actionable requirements and align stakeholders around a common solution vision.
• Lead discovery sessions, workshops, and solution design discussions.

Value Realization & ROI Accountability

• Define and trackclinical, operational, and financial value metricsfor each solution.
• Build business cases and articulate ROI, including cost, benefit, and scalability considerations.
• Monitor performance post-deployment and drive optimization to ensure sustained value.

Solution Lifecycle & Continuous Improvement

• Oversee lifecycle from ideation through deployment and optimization.
• Ensure solutions are:
• Adopted effectively
• Integrated into workflows
• Continuously improved based on feedback and data
• Drive iterative enhancement strategies leveraging new technologies and learnings.

Change Management & Adoption

• Lead domain-level change management efforts tied to new technologies.
• Partner with operational leaders to ensureuser adoption and workflow integration.
• Support training and communication strategies for deployed solutions.

Knowledge:

• Bachelor's degree required with 5-8 years of related experience. Master's degree with 8-10 years of experience preferred
• Comprehensive understanding ofclinical, administrative, or revenue cycle workflowswithin healthcare environments
• Strong knowledge ofhealthcare operational challenges and inefficiencies, including opportunities for transformation and automation
• Working knowledge of thesolution and product lifecycle, from ideation through deployment and continuous improvement
• Understanding ofAI capabilities, limitations, and appropriate use cases, particularly in healthcare settings
• Knowledge ofhealthcare data concepts and analytics, including how data is structured, measured, and interpreted
• Familiarity withhealthcare data standards, interoperability, and information flow(e.g., HL7, FHIR)
• Understanding ofuser-centered design principlesand how solutions integrate into clinical and operational workflows
• Knowledge ofvalue drivers in healthcare, including clinical outcomes, operational efficiency, and financial performance
• Understanding ofROI frameworks and financial evaluation methodsfor technology investments
• Awareness ofchange management principlesin healthcare IT and operational environments

Skills:

• Ability toidentify, frame, and prioritize complex domain problemsand translate them into actionable solution opportunities
• Stronganalytical and strategic thinking skillswith the ability to connect business needs to scalable solutions
• Ability todefine AI-enabled use cases, including setting success metrics and measurable outcomes
• Skill ininterpreting data and AI outputs, and applying insights to decision-making and solution design
• Ability totranslate between technical teams and clinical/operational stakeholders, ensuring alignment and clarity
• Excellentstakeholder communication and facilitation skills, including leading discovery sessions and workshops
• Ability todevelop and articulate business cases, including ROI, cost-benefit analysis, and value realization
• Strongcross-functional leadership skills, with the ability to influence without direct authority
• Ability tomanage competing prioritiesand maintain alignment across multiple initiatives within a domain
• Skill indriving adoption and change, ensuring solutions are effectively integrated into workflows
• Ability tomonitor performance metrics and drive continuous improvementpost-deployment
• Experience usingstructured approaches to requirements definition, workflow design, and solution documentation

License or Registration Requirements: Licensure not required. Clinical or RCM certifications are a plus.

Travel Requirements: up to 10-15% domestic US travel.