Senior Quality & Organizational Excellence Leader

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
The Senior Quality/Organizational Excellence Leader supports UNC Health's participation in the North Carolina Rural Organizations Orchestrating Transformation for Sustainability (ROOTS) Hub as part of the State's Rural Health Transformation Program. As the NC ROOTS Region 4 Hub Lead, UNC Health collaborates with the North Carolina Department of Health and Human Services (NCDHHS), healthcare organizations, and community partners to improve the health and well-being of rural populations across Region 4 and throughout North Carolina. This position manages the Hub's performance measurement infrastructure, validates outcome data across all initiatives, and prepares required quarterly and annual progress reports to NCDHHS.

Responsibilities:
1. Leader and Influencer of complex quality and process improvement initiatives. Key advisor who leads organization-wide projects that are aligned with organizational vision and goals. Strategic partner to departments. Serves as mentor and may supervise Specialists, Analysts and administrative support staff. Serves as organizational consultant to Health Care System executives.
2. Develops innovative solutions that provide competitive advantage. Provides vision for future development phases. Amplifies capabilities through mentoring to other departments across the organization. Organizational consultant to HCS executives.
3. Identifies ways that TM&T can be applied to create new business/growth opportunities. Develops the case which illustrates the benefits to the organization. Conducts on-going studies and research of TM&T that are relevant to business improvement/growth. Engages vendors, consultants, and content experts to evaluate current, planned, and possible TM&T. Able to train Lean Six Sigma trainers and/or other improvement methodology trainers. Leads the development of Lean Six Sigma training materials and/or other improvement methodologies training materials.
4. Identifies ways to improve customer support through system wide methodologies. Defines metrics and reporting which permits solutions to be measured and improved. Ability to create an environment where Customer Service thrives through motivation and excellence.
5. Identifies ways to improve project team performance and determines how next implementation can be accomplished more effectively. Identifies methods for improving the project management process across HCS. Has skill set and responsibility to lead ?operations? or ?executive? committees.
6. Leads highly complex and difficult improvement processes. Evaluates new business opportunities. Mastery of basic statistical concepts, tools and techniques and working knowledge of advanced topics (e.g., linear regression, logistic regression, DOE, etc., seeking continued learning on advanced topics (e.g., simulation, etc.).

Other information:
Education Requirements:
* Bachelor's degree in an appropriate discipline.
Licensure/Certification Requirements:
* No licensure or certification required.
* No licensure or certification required.
* Requires completed portfolio and must have one member of the Quality committee (or designee) on interview team.
Professional Experience Requirements:
* If a Bachelor's degree: Five (5) years of experience in quality team facilitation, project management, process improvement or quality data analysis.Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
* If a Masters degree: Two (2) years of experience in quality team facilitation, project management, process improvement or quality data analysis. Clinical Experience associated with leading quality improvement efforts may be assessed as equivalent to direct quality improvement experience both in determining minimum requirements, as well as level of experience.
Knowledge/Skills/and Abilities Requirements:
* Strong leadership skills, ability to influence leaders and lead complex projects. Facilitation skills and presentation skills.

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: NC ROOTS Grant

Work Type: Full Time

Standard Hours Per Week: 40.00

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.