FCM - Business Analyst - Boston, MA
 Flight Centre Travel Group | |
paid time off, sick time, tuition reimbursement, 401(k)
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 United States, Massachusetts, Boston | |
 Jun 24, 2026 | |
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Business Analyst FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named World's Best Travel Management Company for eight years running at the World Travel Awards. To learn more about FCM please click HERE About The Opportunity Flight Centre Travel Group is looking for a driven and detail-oriented Technical Business Analyst to join our team and play a key role in delivering impactful technical solutions. In this role, you will bridge the gap between business needs and technical delivery, owning the design and coordination of small to mid-sized projects. You'll collaborate across multiple teams, influence solution design, and ensure successful delivery from concept to completion. This is an exciting opportunity to work with diverse stakeholders and make a measurable impact across the business. Key Responsibilities * Translate business problems into clear, actionable technical requirements and user stories
* Lead the design, coordination, and delivery of small to mid-level technical projects * Perform business and systems gap analysis, and build detailed workflows * Facilitate meetings, lead discussions, and drive consensus with stakeholders * Coordinate all aspects of project delivery, ensuring timelines and objectives are met * Document project scope, requirements, and updates using standardized templates * Analyze cross-functional impacts across reporting, operations, finance, product, and marketing teams * Assess and communicate project goals, benefits, and ROI/LOE estimates * Identify and document system, business, and development dependencies * Work collaboratively across technical and non-technical teams * Demonstrate understanding of Sabre including booking, shopping, faring, PNR, and queue history * Apply knowledge of systems such as OBTs, RED apps, profiles, back office, and reporting tools * Utilize independent judgment to lead projects with minimal supervision * Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive. Experience & Qualifications * Proven experience as a Technical Business Analyst or similar role
* Strong experience translating business requirements into technical documentation (User Stories, BRDs) * Experience with project coordination and delivery in a technical environment * Solid understanding of ROI and level of effort (LOE) estimation * Knowledge of Sabre system including bookings, shopping, and PNR management * Understanding of Corporate Technology systems (OBTs, RED apps, reporting, finance systems, etc.) * Ability to analyze cross-functional impacts across multiple business areas * Strong analytical, organizational, and problem-solving skills * Excellent verbal and written communication skills * Experience facilitating stakeholder meetings and workshops * Proficiency in Microsoft 365 tools (Excel, Word, PowerPoint, Outlook, Teams, OneNote) * Ability to work independently and collaboratively in fast-paced environments * Multilingual (English/Spanish) is a plus Work Perks! - What's in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm.
Benefits Include:
*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. Location - Boston, MA If this sounds like the opportunity you have been waiting for then APPLY NOW. For this position, we anticipate offering an annual salary of $80,000 - $91,000 Base salary is dependent on relevant factors, including experience, geographic location, and job requirements. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Center Travel Group USA's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com Travel Weekly Magellan Awards: Silver Winner (2023) #LI-SM1#FCM#LI-Onsite | |