Territory Vetco Manager

Want to help pets live their best lives?

We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets and people.

• Pet First - Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun - Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

The Territory Vetco Manager, TVM, leads and supports their territory team, Vetco Operation Leader (VOL) and is accountable for assisting in all aspects of the Territory Vetco business including partner and guest experience, services staffing, training and services program implementation. This leader drives his/her business through a focus on the following key result areas which include but are not limited to:

Vetco Growth

Vetco Sales

Vetco Margin

Vetco Turnover

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Partner with VOLs to recruit, interview, staff, train and retain all partners within Vetco services.
• Own the VOL development process.With collaboration from key support areas, design, implement, and continuously improve all VOL's ability to holistically lead their Vetco teams in a manner that delivers our clinic performance in a high and repeatable level, as well as, deliver the financial expectations for their business.
• In partnership with DGMs and GMs to create and gain alignment on monthly market area strategies, focused on district sales performance, profitability and productivity. Partner with RPSD, MSM and DGMs for regular store visits to support, achieve, and be accountable for overall district and regional goals.
• Analyze guest, sales, and cost of sales data, make recommendations based on analysis.Oversee the development of the appropriate course of action to capitalize on the opportunities within the markets and districts. Heavy emphasis on recruiting, staffing, and training.
• In Partnership with dispatch location VOLs review staffing reporting and ensure staffing model schedule is executed to the plan.
• Review incident reporting and partner with field support leaders and partners on continuous safety improvement.
• Co-lead Vetco staffing action meetings with VOLs, toensure all commitments by support and field staff are met.
• Co-lead with VOls and Support Center teams to evaluate clinic schedules for maximum optimization of sales and profitability.
• Partner in the research, evaluation, and the development of new and existing business opportunities that will lead to increased sales and profit in Vetco services.
• Co-Lead project execution for new dispatch locations, teams and expansion.
• Drive the implementation of sales programs and initiatives related to Vetco services.
• Provide subject matter expertise to DGMs and GMs and PCC partners for the implementation and execution of Vetco services objectives in their areas.
• Partner with Regional Team in management of veterinarian staffing, fees, and operational related opportunities.
• Develop and oversee the Territory Vetco services maintenance capital and expense planning to ensure all customer touch points are brand correct, partner and animal safety standards are maintained, and Services productivity is optimized.
• Partner with Support Center, and VOLs in monitoring inventory and fleet asset reporting, ensuring each location is within guidelines.
• Leverage survey program to instill a sense of pride and ownership of delivering exceptional services experiences to all guests.
• Act as field liaison alongside the Area Operation Manger (AOMS) between the VTC and VVC teams.
• In partnership with Regional Team and Support Center Partners to ensure clinics operations follow veterinary regulations.

Note: Specific objectives and performance standards for essential duties and responsibilities are established annually in the associate's performance review document.

MANAGEMENT/SUPERVISORY RESPONSIBILITIES(including job titles of direct reports):

Direct Reports:Vetco Operation Leaders (VOLs)

Indirect Reports:

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in business or related field preferred. Will consider directly related experience in lieu of education.
• Fifteen years progressively responsible retail experience is required including five to seven years of previous progressively responsible retail management experience that includes multi unit leadership.
• Excellent interpersonal, customer service and analytical skills are required.
• Basic familiarity with Microsoft office products necessary.

TECHNICAL SKILLS/COMPENTENCIES:

• Computer skills - should possess sufficient computer skills to prepare memos, reports, spreadsheets and other correspondence.
• Presentation Skills-ability to present information clearly and effectively
• Drive clarity and focus
• Deliver and own the result
• Champion change and continuous improvement
• Lead with customer insight and data
• Operate as one Petco team
• Create a culture that brings out the best in all partners
• Build a diverse and talented Petco team
• Serve and empower
• Must be licensed to operate a motor vehicle.

WORKING CONDITIONS/PHYSICAL ABILITIES:

The majority of job duties are performed while indoors at various store locations. Exposure to hazards is minimal if appropriate safety procedures are followed when handling equipment, products and animals. Approximately 80% of the time (4 days per week) requires regular travel throughout assigned area.

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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