New

Case Management Specialist

TEKsystems
$21.63 / hr
life insurance, sick time, 401(k), retirement plan, profit sharing
United States, Illinois, Deerfield
Jun 13, 2026
Overview We are seeking a compassionate and driven Case Manager to support individuals whose mobility equipment has been damaged during airline travel. In this role, you will act as a dedicated advocate and case owner-guiding each customer through the claims process from start to finish. This is not a traditional call center environment. Instead, you will manage a consistent caseload, build relationships, and provide high-touch, "white glove" service while partnering with technicians and airline representatives to resolve each case efficiently and empathetically. Key Responsibilities * Manage a caseload of 40-50 active claims at a time * Serve as the primary point of contact for customers throughout the entire claims process * Make outbound calls every 2-3 days to provide updates and ensure a positive experience * Deliver empathetic, solutions-oriented customer care-especially in sensitive or escalated situations * Collaborate with internal teams, technicians, and external partners to reach cost-effective resolutions * Take full ownership of each case, ensuring accountability from start to finish * Think critically and creatively to resolve complex situations What We're Looking For * Bachelor's degree required (Associate's considered for strong candidates) * 1-2+ years of professional experience * Strong customer service background (non-call center preferred) * Excellent phone presence, communication, and organizational skills * Ability to build trust and show empathy in challenging situations * Self-motivated, ownership-driven, and solutions-focused mindset * Comfortable managing multiple cases and staying organized Ideal Backgrounds: * Social work, education, or other people-focused roles * Anyone passionate about helping others and advocating for customers What Sets This Role Apart * No scripted calls or timed metrics * Relationship-driven, case management-style work * Empowered environment-team members are trusted to do what's best for the customer * Strong, supportive leadership team with an open-door culture * Hands-on training, including learning about mobility equipment * Ongoing coaching, development, and career growth opportunities Compensation & Growth * Level 1: ~$45,000 base * Level 2: ~$47,000 base + bonus potential * Additional advancement opportunities with increased earning potential * Quarterly bonus opportunities + annual incentives * Clear path for promotion across multiple levels Benefits (Upon Conversion) * Medical coverage (company pays majority of individual plans) * 401(k) with employer contribution * Profit sharing opportunities * PTO accrual starting shortly after hire * Career development and internal growth pathways Work Environment * Professional office setting with open floor plan and individual workspaces * Modern amenities including stocked kitchens, lounge areas, and collaborative spaces * Convenient Deerfield location near shops and public transit Why Join * Make a meaningful impact by helping individuals through challenging situations * Be part of a highly collaborative, supportive culture * Gain valuable experience in case management and customer advocacy * Build a long-term career with growth potential Job Type & LocationThis is a Contract to Hire position based out of Deerfield, IL. Pay and BenefitsThe pay range for this position is $21.63 - $21.63/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Deerfield,IL. Application DeadlineThis position is anticipated to close on Jun 26, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.