Associate Service Technician or Service Technician (UN204)

Job Specifications

Work Location: Grundy Center, IA
Call Out Area: 15
Residency Requirement: Within 20 miles of Dike, IA

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today-for our customers, communities and each other.

Position summary:

To provide complete customer service activities relative to sale, installation, repair and service in addition to a broad range of gas and electric appliances. Also maintain Natural Gas Distribution system to provide safe, reliable, energy to both residential and commercial/industrial customers. Subject to after-hours on-call status during weekdays, weekends, and holidays.

Pay Range: Determined by the current Collective Bargaining Agreement
Associate Service Technician: $27.85 - $30.70 per hour
Service Technician: $32.86 - $43.24 per hour

Reporting Relationship: Supervisor, Gas Operations

Location: Newton, Iowa

Essential Functions:
* Utilizes effective verbal and written communication skills.
* Exercises effective interpersonal skills with colleagues and customers.
* Follows all safety rules and keep work areas in clean condition.
* Displays excellent communication and interpersonal skills to develop working relationships with maintenance and operations personnel in a team environment.
* Has the ability to read meters accurately for proper customer billing.

Additional Responsibilities:
* Attend safety meetings and other employee training as assigned.
* May participate in community relations activities.
* Must comply with the Company's Motor Vehicle Operation Policy and Procedure

What Is Required:
Associate Service Technician:
* High School Diploma or equivalent
* Must hold and be able to maintain a valid Driver's License upon hire.
* Commitment to working safely.
* Resides within designated location in accordance with Article 21 of the collective bargaining agreement.

Service Technician:
* High school diploma or equivalent.
* Three (3) years appliance repair and/or installation & service or related experience (technician level).
* Experience/skills in gas and electric appliance repair.
* Must hold and be able to maintain a valid Driver's License upon hire.
* Knowledge of principles of natural gas.
* Ability to read and understand wiring diagrams and schematics.
* Basic electricity knowledge.
* Mechanical skills.
* Strong appliance repair skills.
* Good decision-making skills.
* Ability to use electronic instruments for the diagnosis of complicated appliance repair problems.
* Creative thinking working independently, with little supervision.
* Decision-making skills related to safe operation of natural gas distribution system.
* Strong customer relations skills related to maintain customer on our service program and to sell new products and services as they become available.

What Is Desired:
* Gas Operations Degree.
* Formal Appliance repair or electric wiring diagram courses.
* Appliance repair and/or installation & service or related experience.
* Experience/skills in gas and electric appliance repair.
* 1 Year gas experience.
* Stab Fittings Certification - Ability to obtain and maintain - may be required based on call-out area. within 1 Year
* Good oral and written communications skills.
* Thorough knowledge of natural gas distribution system, policies, and procedures per company O&M manual.
* Team player mindset with ability to communicate effectively with peers and management.
* Ability to work outside in all weather extremes.
* Ability to effectively communicate with customers.
* Ability to use hand tools, test equipment, CGI /gas detectors, pressure gauges, line locators.
* Ability to read maps and fabricate work.
* Ability to work/walking outside constantly lifting and digging.
* Must be team oriented.
* Demonstration of strong work ethic.
* Strong customer service focus.
* Knowledge of principles of natural gas.
* Ability to read and understand wiring diagrams and schematics
* Basic electrical knowledge.
* Mechanical skills.
* Good decision-making skills.
* Ability to use electronic instruments for the diagnosis of complicated appliance repair problems.
* Creative thinking on own with little supervision.
* Decision-making skills related to safe operation of natural gas distribution system.
* Ability to maintain customer on our service program and to sell new products and services as they become available.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at jobs@blackhillscorp.com.

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.