Quality Manager

The Opportunity:

When a mission has many moving parts, it's hard to step back and see the whole picture. To drive efficiency, effectiveness, and measurable results, the Army client needs a business process expert who can learn its mission endtoend-and lead change for the better. That's where you come in.

As a senior Quality Manager at Booz Allen, you'll analyze every aspect of your client's operations and lay out a practical path to improvement. You'll coordinate assessments of the current operating environment, surface inefficiencies and risks, and partner with program leaders to implement improvements that elevate quality, client satisfaction, and costefficiency. You'll advise staff and leadership on quality practices, standardize quality and riskmanagement methods, perform product evaluations, and develop, scrutinize, and present the Quality Management Plan ensuring every deliverable meets the mark.

What You'll Work On:

• Guide discussions with leadership and crossfunctional teams, including engineers, analysts, and support staff, to define success, capture pain points, and identify improvement opportunities.

• Oversee datacollection plans, facilitate workshops, and communicate findings using proven techniques to create shared understanding and buyin across stakeholders.

• Advise on Lean Six Sigma, business process reengineering, design thinking, theory of constraints, and continuous process improvement frameworks, and provide recommendations with a clear view of the quantitative and qualitative outcomes.

• Establish consistent quality or risk management practices, perform product and process evaluations, and champion corrective and preventive actions.

• Grow your experience across mission domains such as cybersecurity or procurement while delivering tangible improvements to the client's readiness and operations.

Join us. The world can't wait.

You Have:

• 8+ years of experience leading enterprise or programlevel quality management and process improvement initiatives for complex, missioncritical environments

• Experience with Lean Six Sigma, BPR, design thinking, TOC, or CPI

• Experience authoring and maintaining Quality Management Plans

• Ability to select and tailor methods to mission needs

• Ability to plan and execute data collection, facilitate crossfunctional workshops, and communicate analysis with SIPOC, Ishikawa or fishbone, FMEA, and trend analysis tools

• Ability to engage with stakeholders and synthesize leadership perspectives, operational constraints, and user feedback into actionable roadmaps

• Ability to present to senior leaders and technical teams

• Secret clearance

• Bachelor's degree

Nice If You Have:

• Experience with Army or National Guard environments, enterprise IT, and cybersecurity governance

• Experience with performance metrics, dashboards, and continuous improvement pipelines

• Possession of excellent written and verbal communication skills

• Master's degree

• Lean Six Sigma Green or Black Belt or ASQ Certifications such as CQE, CQA, or equivalent

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.