Patient Services Representative - Dermatology, Burbank

We are seeking an experienced professional with a strong background in authorization processing and working knowledge of various medical insurance plans to support Burbank Dermatology. This role is primarily focused on insurance authorization processing and serves as back-up support for surgical coordination. The position plays a key role in ensuring timely approvals and supporting smooth surgical operations for a multi-specialty clinic. Responsibilities include, but are not limited to:

• Process and track insurance verifications and obtain required prior authorizations
• Communicate with insurance providers to ensure timely approval and resolve authorization-related issues
• Serve as a resource to patients regarding insurance coverage and requirements
• Provide back-up support for coordinating and scheduling patient surgical procedures
• Assist with scheduling pre-operative testing and related appointments as needed
• Collaborate with physicians, clinical staff, and external facilities to support efficient workflow
• Provide general administrative support to ensure smooth daily operation

Our ideal candidate will have strong background in authorizations, referral coordination, and direct collaboration with providers, ideally gained within a fast-paced medical setting, who can effectively navigate complex clinical environment.

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs