Investigative Solutions Technology Specialist

Are you passionate about the chance to bring your public records experience to a world class organization that is leading the way in both content and technology to make a safer and more secure world? Do you have the skills necessary to drive federal customer solutions?If you have strong technical support skills, then Thomson Reuters Special Services (TRSS) is looking for you!

About the Role

As a member of the TRSS Team, the Investigative Solutions Technology Specialist is a public records data and overall technology expert, who works in a pre- and post-sales context to support the sales and effective implementation of customized, integrated public records data solutions for both federal government customers and partners. The primary goal of this role is to provide appropriate technical support to assist federal government customers and partners to integrate our public records data into their systems and workflows. This role requires practical government application, as well as a base for a strong technical, sales support mindset. This will work closely with key members of the TRSS organization to ensure the effective sale and support of public records solutions to ensure the effective sale and support of integrated public records solutions for our government customers/partners.

As the Investigative Solutions Technology Specialist, you will also contribute to a variety of areas including:

• Working closely with the Managing Director, Account Managers and Product Specialists to create and execute customer-specific technology trainings that align with the overall business, goals, and objectives for government customers.
• Assisting with the collection of requirements to understand unique client mission and provide a custom solution to integrate public records content into customer/partner systems and workflows.
• Providing primary technical/data consultancy and support for customer & partner-specific solutions across many different accounts.
• Designing and implementing customized batch workflow solutions for government customers that access TRSS public records data.
• Providing customer and market input into business cases for customized solutions.
• Providing strategic input to company leadership, Technology, and Product Development groups using technical expertise and knowledge of customer technology requirements and infrastructure.
• Assisting with compliance management of customer/partner solutions from pricing, technical and legal perspectives.

About You

You are a good fit for the role of Investigative Solutions Technology Specialist if you have/are:

• Bachelor's degree in computer science or related field. Equivalent experience will be considered in lieu of a degree.
• Minimum of 5 years of Thomson Reuters experience or equivalent like-industry experience with public records and open-source data (field experience preferred).
• Experience with supporting related technical solutions for multiple government and commercial clients simultaneously.
• Previous externally facing technical sales support experience.
• Previous experience with Government and Third-Party Integrators business practices and technologies, including federated search and workflow/portal technologies.
• Excellent communication and presentation skills, previous presentation experience required.
• Understanding of network infrastructure and communication protocols preferred.
• Previous consulting and/or project management experience are a plus.
• Knowledge and understanding of public records and open-source data.
• Experience with pre-sales presentations/demos, as well as post-sales project work.
• Ability to conceptualize, articulate and support the building of technical solutions involving public records data.
• Experience in having primary responsibility for external customers and partners, as the primary technical point of contact in support of TRSS products and services.
• Proven ability to build relationships with, and influence all levels within an organization, from senior management to technical and non-technical personnel.
• Knowledge of Thomson Reuters/TRSS products and services a must.
• Ability to obtain and maintain a U.S. National Security Clearance.
• U.S. Citizenship essential to comply with government contract/agency or department of Federal Government requirements.

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department atHR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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