Technical Integration Engineer II

This position is responsible for solving CALS server tickets and moving CSS projects forward by serving as the primary operational technician for CSS. Rather than supporting a single department, this role manages the daily health and stability of diverse computational equipment and research servers distributed across the entire CALS ecosystem. This position will transition legacy standalone systems and infrastructure into a secure, centralized support model that aligns with campus standards and college plans. The role acts as the operational engine for the unit, executing "bare-metal" server builds, procurements, managing cross-system identity integrations, and overseeing they physical maintenance of server rooms through the college. In a sentence, this position ensures CALS infrastructure (specialized servers, research drives, administrative systems or UPS systems) remain performant and reliable.

• Plans and directs staff implementation of small to medium technical projects as needed

• Participates in the evaluation of new vendor software releases and impact. Documents and communicates system enhancements or changes

• Serves as a point of contact for internal and external stakeholders, identifies needs, provides solution options, and communicates issue updates and resolutions

• Runs, maintains, and operates technical systems and infrastructure

• Integrates, identifies, troubleshoots, monitors, and resolves moderately complex, routine, and varied supported services, systems, network, and application problems according to established processes and procedures

• Configures, maintains, upgrades, develops, and tests IT systems and services in alignment with industry best practices

• Assists with the planning and coordination of system resources, upgrades, security, implementations, and integrations

Department:

Administrative Computing Services

Compensation:

The anticipated salary range for this position is $86,000 - $95,000. However, final salary will depend on experience and qualifications. Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits. Additional benefits information can be found at: orhttps://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf

Required Qualifications:

• Professional experience in the support of Linux/Windows/Mac administration

• Experience maintaining the security posture and integrity of server environments through automated patching, vulnerability management and firewall configuration

• Demonstrated strength in verbal and written communication skills to a variety of audiences (e.g., professional emails, documentation and reports to internal and external audiences; responding to inquiries from colleagues, clients and vendors; adjusting communication style as needed; attention to detail)

*Please note, your resume and cover letter will be used to evaluate your written communication skills. Materials will be evaluated for the following: spelling, punctuation, organization, clarity, and attention to detail*

• Demonstrated commitment to proactive customer service, identifying needs, providing viable solutions and maintain consistent communication with clients

• Professional experience using one or more scripting or programming language (Python/Bash/Powershell)

Preferred Qualifications:

• Professional experience using system administration automation systems (Ansible/Puppet)

• Experience with Git version control

• Experience researching, planning, testing and implementing server upgrades and installations

• Professional experience managing hypervisor installations

• Experience using vendor APIs to create integrations between systems

Education:

Associate's Degree Preferred

How to Apply:

To apply for this position, please click on the "I am a current employee" button or "I am not a current employee" button under Apply Now. You will be prompted to upload the following documents.

• Cover Letter

• Resume

Please note, there is only one attachment field. You must upload all your documents into the one attachment field.

Finalists will be asked to provide contact information (phone and email) for three references, one of which must be a current or former supervisor. References will not be contacted without prior notice.

It's important that your cover letter and resume reflect your experience for this position related to the Qualifications section. Your application materials will be used during our evaluation to determine your qualifications as they relate to the job. The most qualified applicants will be invited to participate in the next step of the selection process.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of the appointment. University sponsorship is not available for this position.

Additional Information:

• Criminal Background Check may be required
• 12-month evaluation period may be required
• Occasional lifting up to 80 pounds

Work Schedule:

Normal hours are 7:45am - 4:30pm, Monday through Friday. Occasional nights and weekends may be required for this position.

Contact Information:

Sonia Parker

CALS HR Generalist

sonia.parker@wisc.edu

608-890-2547

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR)in the division you are applying to.Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.