Access Coordinator II, Cancer Thoracic Surgery

ChristianaCare is hiring a full time Access Coordinator II for our Cancer Thoracic Oncology Department at our Helen F. Graham Center in Newark, DE.

This position coordinates patient care across the practice, referring providers, hospital and specialty teams, and patients to ensure a timely and positive care experience. Responsibilities include obtaining and tracking referrals, verifying and documenting insurance coverage, coordinating financial support as needed. The role also manages ongoing communication through Vocera and the Patient Portal and maintains effective coordination with patients, provider offices, and hospital staff.

Cancer Care | ChristianaCare

Work Schedule:

• Monday-Friday, 8:00am- 4:30pm

Why You'll Love Working at ChristianaCare

• Comprehensive, FirstDay Health Coverage:
  Comprehensive firstday coverage, including medical, dental, vision, and life insurance.Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.Enjoy low deductibles, plus $0 copays for unlimited primary care (inoffice or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.

• Generous Paid Time Off
  Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.

• Tuition Reimbursement for Career Growth
  Advance your education with up to $5,250 per year in tuition reimbursement.

• Grow Your Family with Confidence
  We're here to support every step of your journey to parenthood-whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.

• Paid Parental Leave
  Receive 12 weeks of paid parental leave to support your growing family, after one year of service.

• Retirement Planning & Financial Well-Being
  Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%-5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

Duties / Responsibilities:

This role supports coordinated patient care by working closely with referring physicians, hospital providers, and multidisciplinary care teams. Responsibilities include managing new and urgent patient workflows, verifying insurance coverage, coordinating referrals and authorizations, scheduling appointments and followup care, and supporting patient communication through phone, patient portal, and Vocera. The position also performs frontoffice administrative duties such as checking patients in and out, answering phones, maintaining accurate documentation in EMR systems, and supporting daily operational and quality activities to ensure an efficient and positive patient experience.

Position Qualifications:

• High School Graduate or Equivalent

• Three to five years of experience in a private medical office and/or outside facility required.

• One year of surgical scheduling and/or patient accessrequired.

Why ChristianaCare

ChristianaCare offers a collaborative, patientcentered environment where Access Coordinators play a vital role in ensuring timely, coordinated, and compassionate care.

When we lead with love, excellence is inevitable.
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