Technical/Operations Manager

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

We are seeking a Technical Lead / Operations Manager to support DSCA IT Operations. This role is responsible for leading day-to-day IT operations, overseeing operational support activities, ensuring service reliability, and providing technical leadership across infrastructure, incident response, reporting, and process improvement efforts. The ideal candidate is a highly detail-oriented leader with strong operational judgment, deep technical experience, and the ability to respond rapidly to maintenance events, outages, and other operational issues, including after-hours support.

Lead and manage IT operations activities in support of DSCA mission requirements.
• Provide technical leadership for operations, maintenance, incident management, and service restoration.
• Oversee operational performance, system availability, and adherence to service delivery standards.
• Coordinate and respond quickly to maintenance events, service interruptions, outages, and operational emergencies.
• Participate in an on-call support rotation and provide after-hours support as required.
• Use a Government-issued phone to maintain responsiveness during operational events and on-call periods.
• Develop, review, and improve reports, standard operating procedures, and operational documentation.
• Ensure SOPs, work instructions, and reporting artifacts are accurate, complete, and consistently maintained.
• Track operational issues, trends, risks, and corrective actions; communicate status to stakeholders and leadership.
• Support continuous process improvement initiatives to enhance operational efficiency and service quality.
• Collaborate with technical teams, customers, and leadership to resolve complex operational and technical issues.
• Ensure compliance with security, operational, and contractual requirements.

• Active Secret Clearance
• CompTIA Security+ certification or equivalent DoD 8570/8140-compliant certification as required
• 3+ years of experience leading IT Operations
• 10+ years of overall technical experience
• Demonstrated ability to respond rapidly to maintenance events and outages, including after-hours and on-call support
• Strong attention to detail, especially in the creation, review, and maintenance of reports and SOPs
• Experience managing operational support in a mission-critical environment
• Strong written and verbal communication skills
• Ability to coordinate across multiple technical teams and stakeholders

Preferred Qualifications

• Experience supporting DoD or other federal IT operations environments
• Familiarity with IT service management, incident response, change management, and operational reporting
• Experience leading teams in high-availability or mission-critical support environments
• Knowledge of infrastructure operations, systems administration, network operations, and cybersecurity best practices
• Experience developing operational metrics, dashboards, and performance reports

Core Competencies

• Operational leadership
• Incident and outage management
• Technical troubleshooting
• Process improvement
• Documentation and SOP development
• Attention to detail
• Customer support and stakeholder communication
• Team coordination and accountability

Work Requirements

• Must be available for after-hours support, emergency response, and on-call duty.
• Must be able to respond quickly during scheduled maintenance events and unplanned outages.
• Must maintain clearance and certification requirements throughout employment.
• Will be issued a Government phone for operational responsiveness.