Patient Care Coordinator II - Part-Time

Creighton University School of Dentistry is currently seeking a compassionate and adaptable individual to join our Front Desk Team as a Patient Care Coordinator II. This role is ideal for someone who thrives in a fast-paced clinical environment and is committed to delivering exceptional patient experiences, who is an empathetic, flexible, customer service-driven individual.

Join us in making a meaningful impact on patient care and clinic operations. We look forward to welcoming a new team member who shares our commitment to excellence and empathy.

Bilingual in English and Spanish languages preferred but not required.

Work Schedule: This is a 12-month, Part-time, non-benefit eligible position working 20 hours /week. Generally the work schedule will fall within the hours of 7:30am to 4:30pm, may be asked to work occasional evenings.

Key Responsibilities:

• Greet and register patients at the front desk, ensuring a smooth and welcoming check-in process.
• Serve as a patient liaison during clinic sessions to support access to care and enhance the overall experience.
• Manage patient admissions, scheduling, reassignment and referrals.
• Facilitate clinical communications including faxes letters, record requests, phone calls, emails and data entry.
• Promote a positive and professional environment for both patients and student clinicians.

Qualifications:

• High school diploma or equivalent
• 2-4 years of related experience
• Organizational skills and attention to detail required.
• Strong interpersonal and communication skills.
• Customer service experience in a healthcare or front desk setting preferred.
• Ability to multitask and remain organized in a dynamic environment.
• Bilingual in Spanish preferred, but all applicants will be considered.

About Creighton School of Dentistry:

Our Dental Clinic is located in our state of the art School of Dentistry, which opened in 2018 on the Creighton Campus, in the heart of downtown Omaha. Our clinic services over 45,000 patient visits annually and is comprised of 460 students, 100 full-time, and 70 part-time faculty.