Sr Specialist, L&I Organizational Development - Conflict Management

Overview

The Conflict Management Senior Specialist will be the key point of contact for all conflict management services for the company, including development of conflict management resources, development and facilitation of conflict training workshops, materials and presentations, designing proactive conflict prevention strategies and managing conflict cases through closure. This includes intake of requests, facilitation of conflict coaching and mediation sessions, designing new courses/workshops, partnering with internal/external resources, and tracking and reporting conflict case data.

The Conflict Management Senior Specialist will partner with select departments within the company to identify, escalate, and address potential conflict situations, requests and issues. As part of the Organizational Development (OD) team, the Conflict Management Senior Specialist will also support OD initiatives as needed, partnering with leaders to assess organizational effectiveness and identify, plan and implement customized interventions to accomplish strategic outcomes and optimize workplace performance.

Responsibilities

• Manage intake, tracking, follow ups, and reporting for conflict related cases, including coaching and mediation requests
• Facilitate simple and complex mediation sessions for employees at all levels, including preparation, documentation, and post session follow up
• Provide conflict coaching and guidance to leaders to address issues early and reduce escalation, morale impacts, and productivity loss
• Design and deliver conflict management training, workshops, and presentations using varied learning methods
• Oversee planning and delivery of conflict management training curriculum to ensure relevant and engaging content
• Coordinate company conflict management services and resources to promote a culture of conflict competence and awareness
• Conduct post mediation check ins and recommend actions to strengthen relationships and workplace collaboration
• Partner with internal groups such as Labor, EEO & Workplace Culture, Business Ethics & Compliance, and the Ombudsman's Office to align on conflict cases and priorities
• Maintain and promote conflict management resources, tools, and communications on company intranet and internal channels
• Track trends, evaluate metrics and KPIs, report on conflict activity, and recommend improvements to strengthen organizational effectiveness

Qualifications

• Master's Degree and a minimum of 2 years relevant full time work experience or
• Bachelor's Degree and a minimum of 3 years relevant full time work experience or
• Associate's Degree and a minimum of 4 years relevant full time work experience or
• High School Diploma/GED and a minimum of 5 years relevant full time work experience

• Bachelor's Degree in Peace and Conflict Studies, Organizational Studies, Leadership Studies or related field and a minimum of 5 years relevant full time work experience in a related area, such as workplace conflict management/resolution, mediation, investigations, employee/labor relations, organizational development, leadership development, consulting, Coaching and/or related area

• Experience in conducting workplace conflict mediations and conflict coaching and/or consulting, required
• Experience in instructional design, training, and facilitation of behavioral programs/workshops, required
• Experience in managing high-level projects/programs, including project planning, resource management, budgeting and evaluation, preferred

• Develops and delivers effective presentations
• Ability to build strong customer relationships
• Demonstrated ability to maintain confidential information
• Well organized, detail oriented and flexible to handle multiple assignments
• Demonstrated time management and priority setting skills

• Driver's License Required
• Other: Certification in Mediation, Conflict Coaching or other related discipline Preferred

• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Ability to stoop, bend, reach, and kneel throughout the workday

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be able and willing to travel within Company service territory, as needed.