Fleet Support Engineer

Shift: Tuesday through Saturday, 8:00AM - 5:00PM

Travel Required: 10 - 25%

Are you ready to shape the future of autonomous technology? Our innovative client is at the forefront of developing groundbreaking solutions that are revolutionizing transportation. As a vital member of their Vehicle Development team, you will play a pivotal role in ensuring the operational excellence and reliability of their advanced fleet. This is an incredible opportunity to directly impact the performance of cutting-edge vehicle systems, drive continuous improvement, and contribute to a mission that is transforming how the world moves.

We are seeking a highly skilled and passionate individual to join a pioneering team focused on the operational uptime of advanced vehicle fleets. In this critical role, you will be the linchpin for real-time issue resolution, leveraging your technical expertise to maintain peak performance of sophisticated perception systems. Your contributions will directly enhance vehicle reliability, inform future design, and accelerate the deployment of next-generation transportation solutions. If you thrive in a dynamic environment where your problem-solving skills directly translate into tangible impact, this is the perfect opportunity to advance your career and influence the future of mobility.

**What You'll Do**

* Serve as the primary point of contact for real-time escalations related to perception system issues within the fleet.

* Conduct in-depth root cause analysis through comprehensive log review to swiftly identify and resolve fleet issues.

* Develop, update, and maintain a comprehensive troubleshooting guide for technicians, continuously incorporating newly diagnosed faults and their resolutions.

* Perform hardware bring-up and validation procedures for new perception system components (e.g., advanced sensors, cameras).

* Design and implement diagnostic procedures to streamline future troubleshooting processes, with a particular focus on sensor calibration and data integrity.

* Conduct historical review of vehicle and fleet data, including sensor data, to identify trends and recurring issues.

* Collaborate closely with engineering design teams to enhance tooling and improve issue detection capabilities across the fleet.

* Develop and implement effective countermeasures across the fleet to prevent recurring issues and bolster system robustness.

* Define and capture essential data points to validate issue resolution and measure the effectiveness of implemented solutions.

* Engage in cross-functional collaboration to drive continuous improvement in vehicle performance and reliability.

* Be available for overtime as needed, with advanced notice provided.

* Be willing to travel occasionally within the U.S. to support various operational locations.

*What You'll Bring**

**Required Qualifications:**

* Minimum 6 years of relevant experience in transportation, aerospace, or autonomous vehicle sectors, with a specific focus on perception systems and sensors.

* Bachelor's degree in Electrical Engineering or Computer Engineering.

* Deep experience with network protocol debugging, specifically strong in at least one of the following layers (with a willingness to be trained on the other):

• CAN Layer & Unified Diagnostic Services (UDS) troubleshooting.
• High-Speed Automotive Ethernet networks.

* Strong experience working in a Linux terminal to analyze logs, combined with the communication skills to direct floor technicians.

* Experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and how to safely troubleshoot these systems.

* Strong understanding of hardware and software systems architecture and communications to support operations.

* Embraces a holistic problem-solving approach, identifying issues with high-level vehicle functions and driving specific resolutions into single components.

* Ability to comprehend schematics, electrical diagrams, connector end views, and pinouts.

**Preferred Qualifications:**

* Experience with electric vehicle technology.

* Experience with remotely supporting vehicle troubleshooting.

* Knowledge of vehicle systems and diagnostics tools.

* Experience with Linux & Python-based programming systems for fleet-level data processing.

* Experience with software that interfaces with hardware.

* Familiarity with networking, TCP, and socket programming.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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