Senior Vice President, Commercial Operations & Cross-Sell Execution Manager

We're seeking a future team member for the role of Commercial Operations & Cross-Sell Execution Manager to join our Commercial Office. This role is located in New York, NY

Role Summary

The SVP, Commercial Operations & Cross-Sell Execution Manager is a key execution role within the Commercial Hub, focused on advancing BNY's commercial priorities by helping translate enterprise growth themes into practical cross-sell motions, sales routines, and execution support across the global sales and coverage organization.

This role will play an important part in supporting the 1BNY cross-sell agenda, helping business and coverage partners identify, prioritize, activate, and track opportunities across platforms. The role will work closely with Commercial Hub leadership, GTM Strategy, sales leaders, and business partners to strengthen how cross-sell priorities move from strategy into field execution - including sales plays, engagement forums, opportunity tracking, client and revenue insights, and follow-through mechanisms.

The ideal candidate will combine strong commercial judgment, sales operations experience, analytical rigor, and relationship management skills. This is a hands-on role for someone who can bring structure to ambiguity, coordinate across teams, improve operating discipline, and help drive measurable commercial outcomes through better collaboration across BNY.

In this role, you'll make an impact in the following ways:

Drive 1BNY and Cross-Sell Execution

• Support the execution of the 1BNY cross-sell initiative and broader commercial collaboration priorities across businesses, platforms, and coverage teams.
• Help translate cross-sell priorities into practical workflows, sales motions, engagement models, and tracking mechanisms.
• Partner with GTM Strategy, Commercial Hub leadership, and business counterparts to identify priority cross-sell opportunities and support execution against them.
• Coordinate recurring cross-sell reviews, action tracking, and follow-up to ensure shared initiatives are operationalized and progressed.
• Help create greater visibility into cross-platform selling activity, pipeline development, client engagement, and execution barriers.
• Support the development of practical tools, templates, and routines that make it easier for coverage and business teams to collaborate on client opportunities.

Support Commercial Sales Plays and Campaign Execution

• Help coordinate sales plays and commercial campaigns tied to integrated solutions, platform selling, and priority client opportunities.
• Partner with marketing, product, business, and coverage teams to support consistent messaging and execution around cross-sell priorities.
• Track campaign progress, surface execution gaps, and help ensure sales plays translate into measurable pipeline and client engagement activity.
• Support the creation of simple, field-ready materials that help teams understand the client opportunity, value proposition, next best actions, and ownership model.

Strengthen Sales Rhythm and Commercial Governance

• Help run and improve recurring sales rhythm forums tied to 1BNY, cross-sell, and commercial collaboration priorities.
• Support governance forums, working groups, recurring reviews, and operating touchpoints with clear agendas, outputs, owners, and follow-through.
• Partner with hub and business stakeholders to ensure meetings are action-oriented and connected to commercial outcomes.
• Help create a more consistent operating cadence for tracking progress, escalating issues, and reinforcing accountability across teams.

Translate Strategy into Field Execution

• Work with GTM Strategy and Commercial Hub leadership to convert strategic priorities into executable commercial plans.
• Support implementation of segment, country, market, and client growth priorities through practical coordination across stakeholders.
• Help identify what is needed to move from strategic alignment to actual sales activation, including data, ownership, communications, routines, and field enablement.
• Bring a pragmatic, execution-oriented lens to cross-functional initiatives, helping teams make decisions and move work forward.

Improve Cross-Sell Infrastructure and Visibility

• Support foundational operational needs that enable more effective cross-sell execution, including client taxonomy, revenue routing inputs, opportunity tracking, sales reporting, and related commercial data.
• Help identify friction points that limit collaboration across businesses or reduce transparency into cross-platform opportunities.
• Partner with relevant teams to improve visibility into client opportunities, revenue potential, ownership, next steps, and outcomes.
• Contribute to scalable operating practices that make cross-sell activity easier to manage, measure, and repeat.

Support Voice of Client and Client Feedback Loops

• Support Voice of Client and CSAT-related work where it connects to commercial growth, cross-sell opportunities, and client relationship expansion.
• Help ensure client feedback is captured, synthesized, and translated into actionable insights for coverage, business, and platform teams.
• Partner with stakeholders to connect client feedback to sales plays, relationship opportunities, service improvements, and product/platform follow-up.
• Support client health, relationship mapping, and feedback-loop activities that improve commercial decision-making.

Partner Across the Commercial Organization

• Build strong working relationships with Commercial Hub partners, business operations teams, coverage leaders, enablement teams, and other stakeholders.
• Serve as a collaborative execution partner who helps connect priorities, clarify ownership, track progress, and remove barriers.
• Gather feedback from stakeholders and help improve how the Commercial Hub supports cross-sell and commercial execution.
• Represent the Commercial Hub with professionalism, responsiveness, sound judgment, and a strong bias toward practical solutions.

To be successful in this role, we're seeking the following:

• 10-12 years experience
• MBA preferred
• Senior commercial operations / sales operations experience, ideally in financial services, asset servicing, banking, or a complex matrixed organization.
• Experience driving cross-sell initiatives and helping turn enterprise growth priorities into practical sales execution.
• Proven ability to translate strategy into field actions, including sales motions, workflows, engagement models, and execution plans.
• Experience partnering with sales, coverage, product, marketing, and strategy teams to coordinate commercial priorities.
• Strong background in pipeline tracking, opportunity management, and sales reporting.
• Experience running cross-functional governance forums, recurring business reviews, and action-oriented operating cadences.
• Ability to coordinate and track multiple stakeholders, owners, milestones, and follow-ups across large organizations.
• Experience supporting sales plays, commercial campaigns, or go-to-market execution tied to growth opportunities.
• Strong exposure to client and revenue insights, including identifying opportunity gaps, ownership, and next-best actions.
• Experience building or improving commercial infrastructure, such as opportunity tracking, client taxonomy, revenue routing inputs, and reporting routines.
• Demonstrated ability to identify process friction points and improve collaboration, transparency, and execution discipline.
• Strong analytical and problem-solving experience, with the ability to turn data into actionable business insights.
• Experience creating field-ready materials, templates, and tools that help sales teams execute consistently.
• Ability to work effectively in ambiguous environments and bring structure, prioritization, and accountability.
• Strong relationship management and stakeholder management experience, especially across senior leaders and cross-functional partners.