Program Coordinator

Our campus is located in Santa Clara, CA, the Heart of Silicon Valley. We like to say that it's here where the next generation of innovation is born.

Do you have a track record of:
* Excellent organizational, time management and project management skills?
* Proven ability to analyze and interpret policies, procedures and implement recommendations within guidelines?
* Ability to cope with ambiguity, frequent interruptions, changing priorities and competing deadlines?
* Ability to with others from diverse backgrounds to facilitate reasonable outcomes using insight and diplomacy?
* Excellent communication and interpersonal skills?

If you answered "YES" or "ABSOLUTELY YES" to the questions above, the Program Coordinator of the Pre-Health & Postbacc Programs may be the position for you.
Note: This is a hybrid position, located in the South Bay Area region. No visa sponsorship is available for this position.

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our website.

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INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 06-22-2026

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Pre-Health & Postbacc Programs
Our department is a mission-driven academic unit dedicated to addressing the statewide physician shortage and diversifying the healthcare workforce. Our department serves as a critical pipeline for the next generation of medical professionals, offering high-impact educational pathways that span from early high school exposure to intensive postbacc preparation.

Positioned as a regional leader in healthcare education, the department operates at the intersection of academic rigor, clinical readiness, and health equity. We empower students from diverse backgrounds to overcome barriers to medical education through structured mentorship, strategic partnerships, and hands-on experiential learning.

Our Programs & Impact
The department manages a comprehensive portfolio of programs designed to meet students at every stage of their journey:

Pre-Health High School Summer Program: A Silicon Valley-based initiative for rising 10th-12th graders that provides early exposure to human biology, public health advocacy, and clinical simulations.

Postbaccalaureate Cohort Pathways: Structured, supportive environments for college graduates, featuring the Central Coast Cohort (focused on underrepresented populations in medicine) and the Silicon Valley Cohort (serving career changers and academic enhancers).

Individualized (DIY) Pathway: A flexible enrollment model for students targeting specific prerequisites and skill development.

Strategic Partnerships: Integration with UCLA Extension for core science curriculum and collaboration with industry professionals for MCAT prep and clinical simulations.

Our Mission
Our mission is to address healthcare professions shortages by preparing students from all backgrounds and foster a network of compassionate, skilled and and culturally responsive professionals advancing health equity. Staff and faculty within this department work in a collaborative, fast-paced environment that values innovation, student success, and the long-term goal of expanding access to medical careers across California.

More information can be found at https://www.ucsc-extension.edu/premed-postbacc

JOB SUMMARY

Our mission is to prepare students for successful admission to medical school and meaningful careers in medicine - particularly those from underrepresented backgrounds in the Monterey, Santa Cruz, and Santa Clara regions. These students are uniquely positioned to return and serve their communities, helping to address the pressing shortage of healthcare professionals across California.

The Program Coordinator is the primary point of contact and person responsible for performing the administrative tasks necessary to support the participation of the faculty, administrators and students involved in this program.

APPOINTMENT INFORMATION

Budgeted Salary: $71,200 - $75,000/year. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri, with occasional evenings and Saturdays as needed
• Shift Includes: Day, Weekend

Employee Classification: Career appointment

Job End Date: None

Work Location: Silicon Valley (Santa Clara, CA)

Union Representation: Non-Represented

Job Code Classification: 004168 (PUBL EDUC SPEC 3) - Grade 19

Travel: Up to 25% of the time

JOB DUTIES

45% - Outreach & Recruitment

• Assists with outreach and communication to prospective students.
• Supports shared inbox management and conducts personalized follow-up communication.
• Aids in maintaining outreach materials, program application, and website content.
• Communicates with current students for ongoing support and retention.

15% - Application & Admissions Operations

• Assists with centralized application system workflows (e.g., WebAdMIT/CAS), including creation of statuses, exports, and system settings.
• Prepares offer communications, and supports applicants through enrollment steps.
• Contributes to the development and setup of application cycles.

15% - Program & Course Administration

• Programming of courses and programs setup in SIS (Student Information Systems) platforms such as Higher Reach and Campus Marketplace.
• Supports coordination of cohort logistics, including scheduling, registration tracking, and student access.
• Troubleshoots and tests SIS or scheduling issues and ensure accurate course and program programming.
• Assist with HiR and web proofing.
• Provide on-site presence during workshops (including some weekends), ensuring classrooms are open, set up, and facilities are secured after hours.
• Manage room reservations, confirm space availability, and handle key management/instructor access.

15% - Curriculum Support

• Updates and assists with course numbers and codes for new courses.
• Handles scheduling and programming of new courses.
• Reviews and maintains updated syllabi and course descriptions.

5% - Resource Development & Program Evaluation

• Supports development of student-facing resources (e.g., program handbooks, guides) and assists in shaping internal documentation for workflows and applications.
• Collects data and feedback to evaluate the effectiveness of the program.
• Identifies areas for improvement (by conducting surveys, analyzing student performance data, and collaborating with faculty on assessment strategies.

5% - Instructor & Course Support

• Assists instructor with course logistics, program information, and classroom needs.
• Liaises with instructor and instructor support specialist, to ensure they are prepared to teach their courses and have the necessary resources.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Proficient in working with enterprise systems and the associated data such as data input, data retrieval (e.g. reports), and data analytics, with the ability to provide recommendations, decision support, and create plans based on data analysis findings.
• Analytical, critical thinking, and problem-solving skills to analyze and interpret policies, procedures, and situations in a multi-faceted way and develop and implement creative recommendations and solutions within established guidelines.
• Advanced computer skills including experience with Microsoft Suite, Google Suite, Adobe Acrobat DC, video conference (i.e. Zoom), and database systems in the completion of work assignments.
• Excellent organizational and time management skills to independently track and coordinate activities, set priorities, manage deadlines, and maintain superior service levels in a professional manner.
• Demonstrated planning skills with the ability to understand and apply project management concepts and practices to oversee cross-functional projects, efforts, and tasks.
• Writing skills sufficient to prepare concise, logical, and grammatically correct correspondence and documents, with an ability to carefully proofread and edit one's own work and the work of others.
• Demonstrated highly-effective communication and interpersonal skills.
• Demonstrated ability to work with others from diverse backgrounds, using insight, tact, and diplomacy to facilitate reasonable outcomes in a manner that supports and advances the campus Principles of Community in all activities.
• Demonstrated ability to employ diplomacy and empathy in customer service, which cultivates and maintains a positive interpersonal environment with internal and external clients.
• Ability to cope with ambiguity, frequent interruptions, changing priorities, and competing deadlines.
• Ability to recall, retrieve, and communicate detailed information quickly, clearly, and accurately.

PREFERRED QUALIFICATIONS

• Education focus in Education/Higher Education, Psychology, Public Health, STEM disciplines or a related field that provides perspective on student experience and pre-health career interests.
• Familiarity with FERPA and other privacy regulations and practices and the ability to maintain the confidentiality of sensitive records of students, staff, and instructors.
• Knowledge of continuing education culture, current public education programs and trends, and experience working with adult students.
• Advanced knowledge of accredited and, certificate program instruction and delivery methodologies, the organization, market, and business strategies.
• Experience and expertise in subject matter areas of prehealth fields.
• Experience in marketing certificate programs and courses in adult continuing education environment.
• Experience recruiting and coordinating instructors in an academic environment
• Advanced knowledge of functional areas and an understanding of how work impacts other areas of public educational programs.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate will be required to work a hybrid work schedule and must be able to work successfully from a home/remote office and fulfill the requirements of the UCSC telecommuting agreement.
• Ability to work a variable schedule including evenings and weekends.
• Ability to travel to multiple work locations on and off campus.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
• Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy
  • Abusive Conduct in the Workplace

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy.

It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.