Manager, Challenger Learning Centers

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

The employee will demonstrate TSTC's Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.

Stakeholder Engagement & Partnership Development
Develops and maintains relationships with school districts, educators, Education Service Centers, and regional stakeholders to expand engagement and increase utilization of Challenger Learning Center programs. Conducts outreach and engagement efforts to identify opportunities, understand barriers, and strengthen long-term partnerships.

Utilization Growth & Pipeline Management
Leads utilization growth efforts across both Challenger Learning Center locations by developing and managing outreach strategies, engagement pipelines, and booking processes. Monitors utilization trends, conversion rates, and scheduling effectiveness to support participation goals and operational performance.

Program Strategy & Relaunch Execution
Develops and implements strategies supporting the relaunch, growth, and ongoing success of Challenger Learning Center operations. Coordinates timelines, engagement strategies, and operational plans aligned with institutional objectives and utilization goals. Partners with marketing teams to support outreach and awareness initiatives.

Challenger Network Collaboration
Serves as the primary liaison to the Challenger Learning Center Network and related partners. Coordinates participation in training, certification, and collaborative initiatives while integrating best practices and operational standards into local operations.

Program Development & Continuous Improvement
Coordinates development and refinement of STEM learning experiences aligned with Texas Essential Knowledge and Skills (TEKS) standards and educator expectations. Utilizes feedback and operational data to improve programming, participation, and customer experience.

Operations & Experience Management
Oversees day-to-day operations across Challenger Learning Center locations, including scheduling, booking coordination, operational workflows, and facility readiness. Ensures a consistent and high-quality experience for students, educators, and visitors.

Staff Leadership & Workforce Development
Supervises Challenger Learning Center staff across both locations. Establishes expectations, provides coaching and development, and supports staffing models aligned with utilization and operational needs.

Budget & Resource Management
Develops and manages operational budgets for both centers. Monitors expenditures and aligns resources with utilization goals, operational priorities, and program performance.

Data & Performance Management
Develops and monitors operational metrics and reporting related to utilization, participation, pipeline activity, and partner retention. Utilizes data and reporting tools to support operational improvements and strategic decision-making.

Cross-Functional Collaboration
Partners with internal departments including marketing, enrollment, workforce teams, and campus leadership to align outreach, messaging, and engagement strategies with broader institutional priorities.

Minimum Qualifications
Bachelor's degree in education, business, marketing, or a related field from an accredited college or university, or an equivalent combination of education, training, and directly related professional experience as assessed under TSTC's established equivalency standards.

Five (5) or more years of experience in program management, education leadership, outreach, business development, or related fields.

Experience managing complex projects, stakeholder relationships, and operational initiatives across multiple groups or locations.

Willingness and ability to travel regularly between campuses.

Preferred Qualifications
Experience working with K-12 school systems, STEM education programs, or experiential learning environments.

Experience supporting launch, turnaround, or growth-focused initiatives.

Experience in sales, pipeline development, or customer acquisition activities.

Ability to develop and manage outreach, utilization, and engagement strategies aligned with operational and institutional goals.

Ability to build and maintain strong partnerships with school districts, educators, community organizations, and external stakeholders.

Strong operational management skills with the ability to coordinate scheduling, staffing, workflows, and customer experience activities across multiple locations.

Ability to analyze operational and participation data to support decision-making and continuous improvement efforts.

Strong communication and collaboration skills with the ability to coordinate effectively across departments and stakeholder groups.

Ability to manage multiple priorities and adapt effectively within a dynamic and evolving environment.

Strategic Planning & Execution
Develops and implements operational and engagement strategies that support utilization growth and program success.

Relationship Management
Builds and maintains effective relationships with educators, community stakeholders, and institutional partners.

Operational Leadership
Oversees operations, staffing, scheduling, and service delivery with a focus on consistency and quality.

Data-Informed Decision Making
Utilizes operational metrics, reporting, and performance data to guide decisions and improve outcomes.

Communication
Demonstrates clear, professional, and effective communication across internal and external stakeholder groups.

Adaptability & Innovation
Responds effectively to changing priorities and identifies opportunities to improve programming, operations, and engagement.

This job description outlines the general responsibilities and expectations of the role. It is not intended to include every task or responsibility. Additional duties may be assigned by leadership as needed.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.