Restaurant Supervisor - Cap Rock Clubhouse

Restaurant Supervisor - Cap Rock Clubhouse

Position Summary

Horseshoe Bay Resort's members-only flagship restaurant at Cap Rock Clubhouse is seeking an experienced and polished Restaurant Supervisor. This role is responsible for driving exceptional guest satisfaction by leading a high-performing team, maintaining service excellence, and ensuring seamless coordination between front-of-house and kitchen operations in a luxury dining environment.

Key Responsibilities

Operational Leadership

• Shift Management: Oversee opening and closing procedures using established checklists; ensure proper floor coverage and maintain a visible presence throughout service.
• Service Standards: Train, uphold, and enforce brand service standards; conduct daily taste panels and menu education sessions.
• Problem Resolution: Address operational challenges proactively, including staffing shortages, reservation changes, and guest concerns.
• Quality Assurance: Ensure food quality standards are met before service; manage maintenance needs through inspections and work orders.

Financial & Administrative Oversight

• Labor Management: Align staffing levels and scheduling with budget and occupancy forecasts.
• Revenue Controls: Execute proper check handling and revenue procedures; manage timekeeping and scheduling adjustments.
• Business Support: Assist with marketing initiatives and continuous improvement efforts to drive outlet performance.

Guest & Team Engagement

• Member Relations: Actively engage with members to gather feedback and build relationships.
• Team Leadership: Foster a collaborative, high-performance work environment through coaching, fair practices, and hands-on support during peak periods.
• Safety & Compliance: Maintain a clean, safe, and compliant workplace in accordance with health and safety regulations.

Qualifications

Education & Experience

• Minimum of 2 years of restaurant or hospitality management experience in a high-volume or luxury setting
• High school diploma or GED required; degree in Hospitality or Business preferred
• Must be at least 18 years old

Certifications & Skills

• Valid TABC and Food Handler certifications required
• Strong knowledge of restaurant operations, POS systems, and OSHA standards
• Excellent communication and leadership skills
• Demonstrated professionalism, strong work ethic, and team-focused mindset

Physical Requirements

• Ability to stand for extended periods and lift up to 50 lbs
• Adherence to all safety protocols and reporting procedures
• Maintain a professional appearance, including proper footwear

About Horseshoe Bay Resort

Located on the shores of Lake LBJ in the Texas Hill Country, Horseshoe Bay Resort offers a premier luxury experience rooted in authentic Texas hospitality. We are committed to Diversity, Equity, Inclusion, and Belonging.

Compensation & Benefits

Compensation

• Competitive hourly rate: $21.00, with scheduled reviews and increases
• Career advancement through the Manager in Training (MIT) program

Benefits (Full-Time)

• Medical, Dental, Vision, Short- and Long-Term Disability
• 401(k) with employer match
• Supplemental insurance (Critical Illness, Accident, etc.)
• Paid vacation and holidays

Associate Perks

• Subsidized housing and shuttle service
• Meal subsidies and dining discounts
• Resort amenities access (based on availability)
• Travel discounts at Crescent Hotels & Resorts properties
• Employee events and community engagement opportunities