Patient and Family Centered Care Lead

MIMINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Bachelor's Degree in Child Life, Child Development, Special Education, Elementary Education or Secondary Education, Psychology, Social Work or a related field

2. Obtain Basic Life Support Certification within 30 days of hire.
EXPERIENCE:

3. Four (4) years work experience with children and families.

PREFERRED QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Master's degree in Child Life Development, Child Life, Education, Psychology, Social Work or related field preferred.
2. Child Life Specialist Certification or Current, Professional Teaching licensure in the State of West Virginia.
EXPERIENCE:
3. Professional experience in a children's hospital environment.
4. Experience working with diverse populations and child ages.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Ensure the daily duties and direct patient interactions of Certified Child Life Specialist, Pediatric Patient and Family Support Specialist, School Intervention Specialist, or Patient and Family Centered Care Project Manager are satisfied in addition to:
2. Functions as a staff role model by promoting cooperative problem solving, individual and group goal orientation, appropriate delegation of departmental activities and fostering team building through individual coaching and counseling, regular staff meetings, annual performance appraisals, and active participation in the activities of the department.
3. Assist in planning, organizing, and implementing activities that promote positive coping, developmental stimulation, and a sense of normalcy for pediatric patients.
4. Lead and mentor the Patient and Family Centered Care team to promote a supportive and collaborative team environment.
5. Ensure smooth communication and collaboration across the team. Participate in interdisciplinary team meetings as needed.
6. Maintain accurate records of activities, interventions, and patient interactions for reporting purposes. Track and report key program metrics, including resource usage and outcomes. Compile and submit data to department leadership.
7. Participates in community events to provide awareness/education of the Patient and Family Centered Care programs.
8.Prepares and gives presentations to various levels of staff, management, senior leadership, etc. at the organization.
9. Research and promote innovative opportunities to enhance the Patient and Family Centered Care programs at WVU Medicine Golisano Children's.
10. Coordinates normalization activities for patients (holiday celebrations, entertainment, visiting groups and community recreational activities) in collaboration with Child Life Assistant Lead.
11. Coordinates newsletter development for Patient and Family Centered Care teams and provide strategic updates to leadership and Development and Marketing team.
12. Assist Development team in grant applications and investigate additional funding sources for Patient and Family Centered Care teams.
13. Participates and/or initiates studies which advance the mission and goals of WVU Medicine Golisano Children's.
14. Serves as a resource for state-wide outreach and education regarding Patient and Family Centered Care Programs (ie speaking at conferences, school systems, and local clinics).
15. Evaluates departmental activities and program expenditures, continually making recommendations and adjustments for improvement.
16. Maintains affiliation and networks with related professional organizations.
17. Provides guidance and instruction to interns, volunteers and shadowing opportunities.
18.Other duties as assigned.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting (50+ lbs), grasping are necessary body movements utilized in performing duties through the work shift.

2. Works closely with others.
3. Works around infectious diseases.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Office and hospital setting.
2. Occasional travel required.

SKILLS & ABILILTIES:
1. Ability to handle and maintain confidential information.
2. Ability to work well under high stress conditions.
3. Must possess knowledge of infant, child, adolescent growth and development.
4. Ability to adapt to various workloads and assignments.
5. Must possess strong organizational skills, energetic, creative, and enjoy working with children.
6. Ability to work independently with minimal supervision.
7. Knowledge and skills in Microsoft programs.
8. Ability to work with multi-disciplinary groups.
9. Possess strong oral and written communication skills.
10. Ability to prioritize tasks.
11. Must possess knowledge of children's reactions and coping mechanisms in hospitalization and illness.
12. Ability to provide appropriate academic assessment and instruction individually and in a classroom setting to children of varied racial, ethnic cultural, religious and social backgrounds.

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center:

Address:

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.