New

Ambulatory Access Optimization Specialist

TEKsystems
$35.00 - $42.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Ohio, Columbus
May 23, 2026
Description: The Ambulatory Access Optimization Specialist is responsible for optimizing ambulatory access workflows-including scheduling templates, referral processes, and related EMR functionality-through collaboration with IT, Informatics, and operational teams. This role ensures compliance with scheduling standards, monitors performance through reports and dashboards, and supports education for template builders and end users as needed. The role is responsible for designing, maintaining, and optimizing scheduling questionnaires, decision trees, guided scheduling processes, and point of service scheduling performance while ensuring alignment with Enterprise Access guidelines and scheduling standards. Responsibilities include developing and managing scheduling and referral work queues; monitoring critical appointment types and adjusting freeze, thaw, and conversion logic; overseeing key Epic scheduling functions such as ticket based scheduling; and ensuring adherence to organizational scheduling policies. The position also monitors schedule change requests, collaborates with providers and access leaders to streamline template related processes, supports training to ensure consistent application of standards, updates templates to optimize provider time, and contributes to improvements in patient access, scheduling rates, and provider productivity. The role works closely with related informaticists and reports to the Business Operations Manager of Access Optimization. Qualifications: * Bachelor's degree in healthcare administration, business, or a related field, preferred. * Minimum two (2) years of experience in ambulatory access or clinical operations. * Current Epic certification in at least one Epic application is required, or the ability to gain certification within 6 months. Specialized Knowledge: * Extensive knowledge of healthcare operating systems and access to care. * Exceptional communication and motivation. Advanced interpersonal skills to lead and experience working collaboratively and effectively with multi-disciplinary, crossfunctional teams, and with executives, providers, and staff at all levels. Prior experience in large, employed multispecialty physician enterprises across multiple regions, ideally in or leading patient access-oriented functions. * Multiple current Epic certifications specifically in Cadence and Ambulatory; Ability to meet these certifications with 120 days. * Fluency (non-certified or certified) in Epic EHR technologies and workflows (i.e., Radiant, Referrals, MyChart, and others). Responsibilities and Duties: Template & Scheduling Management: - Oversee master schedule templates for new and existing providers; manage requests for changes and ensure compliance with Clinical Enterprise Access standards. - Monitor clinic schedules, appointment types, and referral volumes to optimize provider time/templates and patient access. - Collaborate with IT, Informatics, and Operations to support EHR (Epic) configuration and deployment for scheduling and referral workflows. - Maintain accurate Epic center logic, department names, and payer records. - Identify and implement scheduling best practices and opportunities for standardization. Referral Workflow Optimization: - Design and maintain referral and order entry processes, including routing logic and forms. - Monitor referral queues and ensure urgent referrals are processed promptly. - Partner with Revenue Cycle leadership to align front-end processes (eligibility, prior authorization). Education & Support: - Provide education for template builders and scheduling staff; coordinate with EMR Education team for major workflow changes. - Develop and deliver training materials, presentations, and standard workflows to advance EMR competency. - Serve as a liaison for providers and staff regarding scheduling and referral workflows; escalate technical issues to IT as needed. - Support Go-Lives, upgrades, and adoption of Epic best-practice tools. Job Type & Location This is a Contract to Hire position based out of Columbus, OH. Pay and BenefitsThe pay range for this position is $35.00 - $42.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Columbus,OH. Application DeadlineThis position is anticipated to close on May 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.