New

Customer Care Representative

TEKsystems
$19.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Scranton
May 23, 2026
Customer Care Representative Location: Scranton, PA Schedule: Full-time \| 100% Onsite Hours: Between 8:00am-6:00pm (typical shifts: 8:30am-5:00pm or 9:00am-5:30pm) Weekend Requirement: 1-2 Saturdays/month (9:00am-1:00pm; flex day provided during the week) Overview We are seeking a professional and polished Customer Care Representative to join a fast-paced contact center team in Scranton, PA. This role focuses on delivering a high-quality customer experience through consultative, solution-oriented interactions across multiple communication channels. Ideal candidates are sharp, personable, and thrive in a high-volume environment. Key Responsibilities * Handle high-volume inbound customer interactions via phone and digital channels * Respond to inquiries by reviewing account details and identifying appropriate solutions * Build rapport with customers through clear, professional, and empathetic communication * Identify customer needs and recommend relevant products, services, or digital tools * Open, update, and maintain customer accounts with accurate data entry * Resolve product or service issues, including escalation when necessary * Document all customer interactions, actions taken, and resolutions accurately in internal systems * Follow established policies, procedures, and compliance guidelines * Collaborate with team members to meet service levels, productivity goals, and customer satisfaction metrics * Support a consistent, omni-channel customer experience Qualifications High school diploma or equivalent required Customer service experience required; call center experience preferred Strong communication and problem-solving skills Ability to multitask and navigate multiple systems efficiently High attention to detail and accuracy in documentation Comfortable working in a fast-paced, high-call-volume environment Work Environment Setting: 100% onsite in an open, energetic contact center Team Structure: Team Leads, Assistant Manager, and Call Center Manager with hands-on training ("at-the-elbow") Culture: Team-oriented, service-driven, and highly collaborative Pace: High-volume inbound calls with performance expectations around productivity, handle time, and accuracy Dress Code: Business casual/professional What Makes This Role Stand Out Strong emphasis on team culture and support Hands-on training with experienced staff Opportunity to build long-term customer service and call center skills Consistent schedule with weekday daytime hours Ideal for candidates who are professional, personable, and driven to provide excellent service Job Type & LocationThis is a Contract position based out of Scranton, PA. Pay and BenefitsThe pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Scranton,PA. Application DeadlineThis position is anticipated to close on May 31, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.