Clinical Operations Manager

We recognize and reward top talent. If you are looking for a team environment where you can also make an individual contribution and are seeking opportunities for continual learning and development, we encourage you to apply today!

Penny Lane Centers is committed to equity, diversity, inclusion and belonging within our organization by connecting our heart, our knowledge, and our understanding of the lived experience of others, to have a revolutionary impact on the marginalized communities we serve.

Job Summary:

The Clinical Operations Manager (COM) oversees the Client Experience Environments and Medication Support Services across all Center locations. This role ensures that client interactions-from lobby checkinto treatmentroom readiness-reflect Penny Lane's philosophy and meet standards set by contracts and the Joint Commission. The COM promotes operational consistency, regulatory compliance, highquality client experience, and efficient workflows that support treatment staff and client care.

The COM leads office managers and medication support teams, strengthens crossdepartmental collaboration, and supports the integration of PLC programs by aligning roles, responsibilities, and workflows across departments. This position also oversees safety intelligence and incident reporting, ensuring timely followup, trend analysis, and systemlevel improvements that reinforce a culture of safety and transparency.

By integrating administrative operations, safety practices, and medication workflows, the COM ensures each location delivers a seamless, traumainformed, and clientcentered experience. The role serves as a key connector between administrative, clinical, and leadership teams, driving operational excellence and supporting the organization's mission to provide accessible, highquality behavioral health care.

Requirements:

Position Location: North Hills, CA (Travel required to all office locations, Lancaster and Commerce).

Salary Range: $93,450 - $113,350 per year (salary based on years of supervisory experience).

Flexible schedules are available upon successful completion of introductory period.

Eligible employees may request up to 5 days of Paid Time Off to study for their licensure.

Penny Lane Centers offers competitive salaries and benefits. Please visit www.pennylane.org to see a complete list of perks and benefits. Medical benefits are effective the first of the month upon hire, not to exceed 31 days.

Equal Employment Opportunity.

Penny Lane is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (Protected class) including, but not limited to race; religious creed; color; national; origin; ancestry; physical disability; mental disability; medical condition, including genetic characteristics; genetic information; marital status; sex; pregnancy' child birth or related medical conditions; actual or perceived gender; gender identity or expression or sexual orientation. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, recruitment advertising, pay and other forms of compensation, training and general treatment during employment.