Consumer Services Rep

Job Req ID:107209

Job Type:Full-time

Work Category:Hybrid Telecommute

Application Close Date: 05/26/2026

Sponsorship:Not Available

Compensation: $ 25.38- $ 34.23

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We are GALLO

We're a family-owned company with a 90+ year legacy, that's consistently recognized as a Glassdoor "Best Places to Work." We have130+ brands in our total alcohol beverage portfolio including wine, malt, spirits, and ready-to-drink beverages. We're home to the #1 wine and spirits brands in the U.S. - Barefoot Wine & High Noon and are the official sponsors of the NFL, NHL, UFC, and PGA of America.

View our Corporate Values and Mission Statement here.

A Taste of What You'll Do

As a Consumer Services Representative for GALLO, you'll be a trusted voice for our portfolio of brands, serving as a primary point of contact for consumers across phone, email, chat, and social media. Every interaction is an opportunity to strengthen relationships, build loyalty, and ensure consumers feel heard, supported, and confident in their experience with our products.

In this role, you'll respond to a wide range of inquiries-from general product questions to quality assurance concerns-using sound judgment, empathy, and clear communication. You'll navigate multiple systems and platforms to provide timely, accurate information, resolve issues efficiently, and guide consumers to purchasing options that best meet their needs. Your ability to think quickly and act decisively will directly contribute to consumer satisfaction and continued brand trust.

You'll collaborate closely with internal partners and third-party resources to support promotions, rebates, and special offers, while also participating in ongoing training to stay current on products, industry trends, and regulatory considerations. Maintaining compliance and protecting brand integrity are key, especially when communicating in regulated spaces and public forums.

This position offers variety, meaningful consumer interaction, and the chance to represent iconic brands with professionalism and pride. If you thrive in a fast-paced environment, enjoy problem-solving, and take ownership of delivering exceptional service, this role provides an engaging opportunity to make an impact every day.

What You'll Need

• Bachelor's degree; OR Associates degree plus 1 year of administrative, consumer services, digital/social support, account management, retail sales, marketing, journalism, public relations, corporate communications or customer service experience reflecting increasing levels of responsibility;; High school diploma or State-issued equivalency certificate plus 3 years of consumer services, digital social/social support , account management or retail sales, marketing, journalism, public relations, corporate communications or customer service experience reflecting increasing levels of responsibility.
• The position requires availability to work evenings, weekends and holidays when necessary.
• Required to possess excellent written and verbal communication skills
• Required to be 21 years of age or older.
• Required to possess knowledge and experience in using social media platforms, such as Facebook, Instagram, and X.
• Must possess excellent communication and interpersonal skills.
• Ability to work independently in a demanding environment.
• Ability to navigate through multiple systems and channels (Salesforce, Emplifi, etc.)
• Experience independently responding to consumer inquiries and resolving issues. Accuracy, attention to detail, and strong writing skills.
• Ability to comprehend and accurately interpret the meaning behind brief messages.
• Strong proficiency in concise communication.
• Skilled in reading, comprehending, interpreting, and executing instructions, short correspondence, and memos.
• Flexible, willing, and able to work evenings, weekends, and holidays when business needs demand.
• Skilled in the use of Microsoft Excel and PowerPoint.
• Skilled in the use of Microsoft Outlook level; experience using the Internet to conduct research.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

How You'll Stand Out

• Bachelor's degree plus 2 years of social community management, administrative call center, account management, retail sales, marketing, journalism, public relations, corporate communications, or customer service experience reflecting increasing levels of responsibility; Associate's degree plus 3 years of social community management, administrative call center, account management or retail sales, marketing, journalism, public relations, corporate communications, or customer service experience reflecting increasing levels of responsibility; High school diploma or State-issued equivalency certificate plus 5 years of multi-channel consumer engagement, social community management, administrative call center, account management or retail sales, marketing, journalism, public relations, corporate communications, or customer service experience reflecting increasing levels of responsibility.
• Experience executing business applications of social media monitoring and responding to social media on behalf of a company, its products, and brands.
• Wine industry experience.
• Familiarity with CRM or social platforms (e.g Emplifi, Hootsuite).
• Experience communicating detailed product and company information to consumers, customers, or employees in written and verbal formats.
• Possess excellent written and verbal communication skills including spelling, grammar, and punctuation.
• Experience managing brand voice in a regulated industry.

To view a full job description, please click here.

Our Benefits & Perks

We are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.

The Fine Print

• The Company does not sponsor for employment-based visas for this position now or in the future.
• Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.In addition to the salary, this position may be eligible for bonuses, incentive plans, or participate in tasting room tip pools, as applicable.
• This position will be based in the location(s) specified in the job posting with an option for occasional telecommuting. You will be expected to live within a commutable distance.
• It is the Company's policy for job postings to be open to internal candidates for a minimum of 5 days and to external candidates, if applicable, for a minimum of 3 days.

Gallo's policy is to afford equal employment opportunities to all applicants and employees and not to discriminate on the basis of race, traits associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.

Gallo will comply with state and local laws prohibiting discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at 209.341.7000.

Gallo is enrolled in the Department of Homeland Security's E-Verify program and will use the program to verify the employment eligibility of all newly hired employees as required.

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