Director of Parking Operations and Campus Access Management (POCAM)

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Campus Enterprises is dedicated to providing service excellence, delivering a high-quality experience to the campus community, enriching the student experience, and supporting student success. The division includes several units: Dining, Bookstore, Mail Services, Spartan Card, Vending, Parking, Transportation, Sustainability, and Real Estate. It comprises over 350 full-time and contracted services staff and has an annual operating budget of approximately $30 million.

POCAM oversees the University's parking and transportation resources, ensuring campus access for the community, visitors, and guests. As a receipts-supported auxiliary within Campus Enterprises, POCAM is responsible for:

POCAM manages and maintains over 8,000 parking spaces across four parking decks, approximately 80 surface lots, and a fleet of more than 20 buses. As a customer service-driven department, POCAM is committed to meeting the transit needs of the campus community and ensuring a safe and orderly parking environment through enforcing parking rules and regulations.

The Director of POCAM manages the development, operations, and facilities of the University's parking and transportation programs, reporting directly to the Associate Vice Chancellor for Campus Enterprises. The Director oversees all aspects and activities of the POCAM department, providing organizational leadership, fiscal oversight, strategic planning, operational implementation, business management, and policy development. Additionally, the Director identifies departmental performance goals and objectives that align with the institution's strategic plan and activates plans to achieve these goals.

The role also involves developing and implementing long-range renovation and equipment replacement plans, recommending capital budget planning, and managing capital assets. Personnel management is another key function, including hiring, supervision, evaluation, and professional development for staff. As a member of Campus Enterprises' leadership team, the Director engages in strategic planning and initiatives for Campus Enterprises and the division of Finance and Administration. Furthermore, the Director participates in University committees and working groups as a representative of the department or division.