Human Services Coordinator

General Description

The Human Service Coordinator is responsible for providing comprehensive support, advocacy, and case management services to clients and their families.

Works under general supervision, independently developing work methods and sequences.

Minimum Education and Experience Requirements

Requires a Bachelor's degree from an accredited college or university with major coursework in mental health counseling, marriage and family counseling, counseling education, social work, psychology, or other closely related field.

Requires one (1) year of direct client social case work/counseling in either an addiction/substance abuse treatment or mental health facility/program, crisis intervention or clinical setting, or in a community resource eligibility center.

Special Requirements

The schedule is an overnight shift, (12am - 8am Monday to Friday.) You may be required to work weekends or holidays in addition to on call hours and is subject to change based on business needs.
Position is located on site

Special Certifications and Licenses

Must possess and maintain a valid Florida driver's license.

Preferences

* Experience working with sexual violence and child abuse survivors
* Licensed Mental Health Counselor, Licensed Clinical Social Worker or Licensed Marriage and Family Therapist
* Registered Intern (Social Work, Marriage and Family or Mental Health)
* Bilingual English/Spanish, English/Creole and/or English/Portuguese
* Master's Degree in mental health counseling, marriage and family counseling, counseling education, social work, psychology, or other closely related field.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

* Advocating on behalf of clients and families to ensure access to services, basic needs, and other necessary supports.
* Collaborating with a multi-disciplinary team to coordinate care and address client needs.
* Conducting thorough needs assessments and developing, updating, and implementing care, service, or treatment plans in partnership with clients and their families. Facilitates referrals to appropriate treatment providers, services, or facilities.
* Monitoring client progress, service delivery, and care environments to ensure safety and quality of services. Conducts community visits as required.
* Explaining legal processes to clients and families as they relate to individual cases, and coordinating with law enforcement agencies and the State Attorney's Office. Testifies at depositions, hearings, and trials as needed.
* Preparing and maintaining accurate case records, correspondence, case notes, reports, and related documentation using computer-based applications. Makes recommendations to supervisors regarding case status and needs.
* Facilitating case consultations for complex or specialized client situations.
* Providing general information to clients and coordinating the delivery of agency services.
* Participating in community events to promote awareness and provide education on issues such as sexual violence, child abuse, and available agency services.
* Conducting activities that support a safe environment of care for clients, consumers, and staff.
* Performing emergency service duties during County emergencies or disasters, such as supporting shelter operations before, during, or after a hurricane.
* Performing related work as assigned.

Due to location and assignment, must pass and maintain a Level 2 background check; failure to maintain status will result in ineligibility per Florida State Statute.

Competencies

• Manages Complexity:
  Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
• Decision Quality:
  Makes good and timely decisions that keep the organization moving forward. Knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.
• Plans and Aligns:
  Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
• Ensures Accountability:
  Holds self and others accountable to meet commitments. Tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.
• Interpersonal Savvy:
  Relates openly and comfortably with diverse groups of people. Recognizes even subtle social cues and nimbly responds to others' needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.
• Communicates Effectively:
  Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.
• Nimble Learning:
  Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Swiftly incorporates new concepts and principles into own expertise; skillfully uses these fresh insights to solve problems. Shares learning from own mistakes with others.
• Situational Adaptability:
  Adapts approach and demeanor in real time to match the shifting demands of different situations. Takes steps to adapt to changing needs, conditions, priorities, or opportunities. Understands the cues that suggest a change in approach is needed; adopts new behaviors accordingly.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to traffic; moving machinery.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

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Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

County-wide Emergency Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.