HR Operations Coordinator / Administrative Assistant

HR Operations Coordinator / Administrative Assistant
New York, NY
Pay: $32.00 - $34.00 per hour
26-05184
Job Summary
The HR Operations Coordinator / Administrative Assistant provides operational and administrative support for Human Resources shared services within a higher education environment. This role is responsible for managing HR transactions, monitoring shared inboxes and ticket queues, supporting compliance-related activities, maintaining operational documentation, and ensuring timely resolution of employee and campus inquiries. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, service-oriented environment. Experience with Workday and higher education HR operations is strongly preferred.

Job Responsibilities

• Manage shared HR inboxes and ticket queues, including triaging, routing, and resolving routine cases within established service level agreements
• Provide first-level support for routine HR inquiries related to employee classifications, HR processes, and operational procedures
• Review active job postings to identify compliance, formatting, or quality issues and coordinate updates with appropriate stakeholders
• Support background verification processes by responding to inquiries and ensuring adherence to established procedures
• Maintain and update SharePoint sites, operational resources, templates, and HR documentation to ensure accuracy and accessibility
• Assist with maintaining and updating standard operating procedures, quick reference guides, and process documentation
• Provide operational support during peak periods, system testing, implementation activities, and project cutovers
• Support HR operations workflows, reporting, and administrative coordination activities
• Utilize HRIS and enterprise systems to process transactions and maintain accurate records
• Prepare and maintain spreadsheets, reports, and tracking documents using Excel and Google Sheets
• Collaborate with campus HR teams and internal stakeholders to ensure efficient operations and timely issue resolution
• Maintain confidentiality and handle sensitive employee information with professionalism and discretion

Job Requirements

• Minimum of 4-6 years of experience in HR operations, shared services, or higher education administration
• Experience working in higher education HR environments required
• Workday experience strongly preferred
• Proficiency with HRIS or enterprise systems
• Strong Microsoft Excel and Google Sheets skills
• Excellent organizational skills and strong attention to detail
• Ability to manage multiple priorities in a fast-paced operational environment
• Strong written and verbal communication skills
• Customer service-oriented mindset with the ability to respond professionally to inquiries
• Ability to follow established procedures and maintain operational accuracy
• Experience supporting compliance-related processes and operational workflows preferred
• Familiarity with SharePoint or similar document management platforms preferred

Work Experience

• Experience supporting HR operations, shared services, or administrative functions within higher education environments required
• Experience managing shared inboxes, ticket queues, SOPs, and operational workflows preferred
• Experience supporting HR systems, reporting, and process documentation preferred
• Prior experience with Workday business processes, reporting, or training support is a plus

#ZR

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

Benefits

We offer a comprehensive benefits package to our employees, which includes:

• Medical Insurance
• Vision & Dental Insurance
• Life Insurance
• Matching 401(k)
• Commuter Benefits
• Employee Discounts & Rewards
• Payroll Payment Options

By applying, you are providing consent for Equiliem to engage with you via phone calls, AI-generated calls, AI-generated text messages, standard text messages, and/or emails to share job opportunities. Consistent with our Privacy Policy, information obtained will not be shared with third parties for marketing or promotional purposes. Message frequency may vary for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may reply STOP to cancel or HELP for assistance.

Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or (732) 238-6050.