Member Loan Fulfillment Specialist

Where Banking Feels Like Belonging

At APGFCU, our values are at the heart of everything we do, empowering us as leaders in the credit union movement. We prioritize purpose and connection in how we serve our members, co-workers and communities - helping to navigate life's little and big moments.

Summary:

Under the direction of the Member Loan Center Manager, this position will increase the number of approved loans disbursed by initiating and building strong relationships with new and existing members. Through personal contact and full utilization of the lending system, work with members to meet lending needs to disburse their consumer loan request in a timely efficient manner.

Essential Duties and Responsibilities:

Member Service:

Contact members from the approved but not issued loan report by providing personalized, professional service to members. Schedule and prepare members for a consumer loan closing at a local branch or by utilizing our electronic signature platform as a delivery method. Analyze member needs, match products/ services to maximize member relationships with credit union and increase member wealth. Cross-sell products, automated services and other services to meet these member needs as outlined in established credit union goals. Make outbound calls to existing/potential members to develop loan needs and to solicit new loan business, as needed. Demonstrate the use of automated services to new and existing members in order to increase the percentage of members oriented to automated services. Assist with inbound member service calls as needed to achieved Credit Union service goals.

Loan Service:

Thoroughly interview members for loan closing, compiling all necessary documentation for a complete loan file, as well define collateral requirements and determine monthly payment schedules. Identify debt held by other institutions and cross-sell loan products to members for the transferring of debt to credit union. Review denied loan requests and make recommendation to supervisor for alternate decision if warranted. Anticipate and/or investigate causes for inadequate results and take corrective actions within limits of credit union corporate objectives. Knowledge and skills will be maintained by keeping abreast of all policies and procedures and through regular training and practice. Process and prepare approved loans for disbursal within authority. Review loan contracts with members for accuracy. Promote loan protection products to protect consumer loans and Visa products.

Sales Goals:

Responsible for specific, measurable goals to increase the number of approved loans disbursed, credit life/disability insurance, cross-sells based on credit union strategic goals.

Reports:

Maintain records on loan activity and prepare loan summary reports. Complete daily, weekly, and monthly statistical reports as required

Quality Control:

Maintain adherence to all Credit Union policies, procedures and regulatory requirements, while demonstrating professional service skills and financial integrity, as due course of business.

Additional General:

Assist management with administrative and operational duties on an as needed basis. Perform other related duties as required or directed.

Additional: Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).

Qualifications:

Education: Equivalent to High School education with additional broad specialized training equivalent to two years college. Experience can be credited in lieu of education.

Experience: Three to five years' experience with a financial institution. Experience interviewing loan applicants.

Physical Demands:

Required to sit, stand and spend long hours using a computer within an office environment

Knowledge, Skills, and Abilities: Knowledge of the features and benefits of financial institution products and services (to include mortgage products). Knowledge of consumer credit laws; skills in communications, customer service, human relations, on-line computers and business math; ability to work independently and as part of a team, problem solve and make decisions. Must be numbers and detail oriented.

Compensation information: Offers are based on experience and education.

$46,800 - $116,084 annually

APGFCU provides comprehensive benefits such asmedical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.

APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status. Please use the attached link to view the EEO law poster http://www1.eeoc.gov/employers/poster.cfm

APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e-mail address.

E-Verify Participation Poster English and Spanish

APGFCU participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

APGFCU participa en E-Verify y proporcionara al gobierno federal la informacion de su Formulario I-9 para confirmar que usted esta autorizado para trabajar en los EE.UU..

For more information, visit: E-Verify Overview | E-Verify

Para obtener mas informacion, visite: Vision General de E-Verify | E-Verify