Digital Experience Design Manager

Location: This position is remote with the preference for the individual to reside in South Carolina. The position is Monday - Friday 8am - 5pm.

What You Will Do:

• Oversee user experience (UX) design ideation, and iteration, while ensuring the team adheres to best practices. Provide strategic direction in the development of testing approaches, including strategy, participant recruitment, and leveraging vendors and/or technology in the process. Enable the UX design process through strategic evaluation, acquisition, and management of technology/tools.

• Provide project support, to include translating design into project requirements, effectively communicating business needs, managing deadlines and team deliverables, and supporting implementation.

• Oversee the development and deployment of digital content across platforms to ensure editorial consistency and adherence to brand and corporate digital guidelines. Partner with team members to develop, implement, and communicate digital governance practices. Responsible for member engagement strategy and omni-channel content development.

• Responsible for recruiting and hiring, coaching and mentoring, monitoring and evaluation, and addressing all disciplinary issues in a timely manner. Encourage staff in creating and maintaining a work environment with a high morale and employee satisfaction through support of professional development, training, career growth, and rewarding high performance.

• Conduct market and design research in support of digital strategy efforts. Monitor industry trends incorporate best practices into work processes and communicate findings to leadership to ensure competitiveness in the market.

• Manage relationships with vendors, internal stakeholders, and I/S to ensure alignment on digital priorities, DX-driven communication strategies, and the successful execution of projects.

To Qualify For This Position You Will Need:

• Minimum Required Education: Bachelor's degree in marketing, design, or other job-related fields.

• Minimum Required Work Experience: Master's degree in marketing, design, or other job-related fields.

• Five years of digital marketing, communications and editing experience, website, digital communications, design, or related oversight experience.

• Two years management or supervisory experience or equivalent military experience in grade E4 or above. (may be concurrent).

• Minimum Required Skills and Abilities:

• Excellent organizational, customer service, and presentation skills.

• Advanced proficiency in spelling, punctuation, and grammar skills.

• Ability to understand and use web content management systems.

• Ability to persuade, negotiate, or influence others.

• Ability to guide, direct, and assess the performance of others.

We Prefer That You Have:

Preferred Work Experience:

• Seven years of experience in experience design, web management, marketing and/or digital communications.

• Two years of design or related oversight experience.

• Four years of management experience or supervisory ore equivalent military experience in grade E4 or above (may be concurrent).

Preferred Skills and Abilities:

• Working knowledge of human and user centered design, user research, end-to-end design processes, accessibility, analytics and information architecture.

• Experience with strategy development and execution, leading cross functional teams, working with internal and external clients, and presenting to stakeholders and leadership.

• Proficiency with web content management systems (particularly Adobe Experience Manager), design programs (e.g. Figma, Adobe Creative Suite, etc.) and analytics tools.

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match

• Health Insurance

• Free vision coverage

• Voluntarydental, vision, and lifeinsurance

• Paid annual leave - the longer you work here, the more you earn

• Nine paid holidays

• On-site cafeterias and fitness centers in major locations

• Wellness programs and a healthy lifestyle premium discount

• Tuition assistance

• Service recognition

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation.

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