Residential Services Director

Job Objective: To provide daily management of the residential services program ensuring operation according to all applicable rules, regulations and contractual requirements.

Essential Functions:

Program Management

• Provide daily management and coordination of residential programs including staff supervision, service delivery, and program compliance

• Submit monthly reports to Corps Officers and others as directed including, but not limited to, service utilization, program outcomes, and demographics of population served

• Monitor and respond to program-related trends, concerns, and staffing issues

• Maintain, and update as necessary, inventory of all supplies, furnishings and equipment; submit annual inventory report to Corps Officers

• Ensure data entry into all applicable information management systems

• Monitor management of client medication according to established policy and procedure; report variances to Corps Officers, and develop and implement corrective action as indicated

• Monitor food service delivery ensuring compliance with all applicable policies, standards and contractual requirements; ensure special dietary needs, including cultural, medically supervised, and allergy restrictions are properly addressed; report variances to Corps Officers, and develop and implement corrective action as indicated

• Provide after-hours and on-call support to program staff

Personnel Management

• Supervise the Program Monitor Supervisor, case managers . . .

• Create staff schedules according to contractual requirements and program coverage needs; submit schedules to Corps Officers for review

• Maintain personnel records for program staff

• Review and approve timecards

• Establish and implement procedure for personnel requests

• Screen, interview, and select employment applicants

• Develop, implement and manage employee onboarding process

• Manage volunteer utilization

• Develop, implement and manage staff training program

Contract Compliance

• Develop, implement, periodically review and revise as needed, all program policies and procedures ensuring alignment with all rules, regulations, contractual requirements and standards

• Maintain a cooperative relationship with all program stakeholders including, but not limited to, VA partners, funders, contractors and vendors

• Complete, and submit for approval, all program grant applications and contract-related documents

• Ensure preparation and submission of monthly billing documents

• Prepare and submit all required program-related reports

• Prepare client fees collection report and submit for review and processing

Budget Management

• Develop and manage all program-related budgets

• Annually determine client cost of care for all facets of the program

• Ensure billing invoices are submitted in accordance with established timeframe

• Record all direct program donations and gifts-in-kind and report to Corps Officers

• Record all volunteer hours for use in determining non-cash resources for funding purposes

Service Delivery Coordination

• Ensure services are provide in accordance with all applicable rules, regulations, contractual requirements and standards

• Ensure admissions, assessments, and discharges are conducted according to all applicable rules, regulations, contractual requirements and standards

• Create and maintain a positive, therapeutic care environment

• Ensure all client records are accurate and complete; conduct periodic records reviews and respond to discoveries

• Establish client service schedules and monitor all services

• Participate in client treatment review meetings

Quality Assurance and Risk Management

• Investigate, address, document and report all grievances, injuries, critical incidents, client rights violations, professional ethics violations according to policy and procedure including, but not limited to, Safe From Harm

• Participate in program risk management assessment as directed

• Ensure the protection of all client information in accordance with all applicable rules, regulations, and laws

• Utilize a continuous quality improvement process across all program areas to ensure high quality program operation

Agency and Community Networking

• Promote the program's mission, purpose, philosophy to the community

• Participate in program-related community collaborations and initiatives as directed

• Keep current on internal and external matters affecting the residential program

• Coordinate program participation in US military veteran events and initiatives as directed

Minimum Qualifications:

Education: Minimum Bachelor's degree in Human Services field, social work preferred; US military veteran with relevant experience and/or skills may be considered in lieu of education requirement

Experience: Minimum three years' relevant experience for bachelor level employee; minimum one year relevant experience for master level employee; experience serving other with substance abuse, PTSD, and veteran-specific needs preferred

Certifications/Licenses: Safe From Harm Trainer certification and The Salvation Army Case Worker certification within 120 days of employment

Skills/Abilities:

• Support the mission of The Salvation Army

• Communicate effectively in English both verbally and in writing

• Organized and detail oriented

• Sound leadership, management, judgement, decision making

• Effectively interact with a culturally and socially economically diverse client population

• Effectively interact with veterans of the United States Armed Forces

• Display an attitude of compassion and empathy

Supervisory Responsibility: Program Monitor Supervisor, Case Managers, and other staff as assigned

Physical Requirements: Include sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting; grasping, pushing, pulling objects; reaching overhead; lifting up to 30 lbs. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Travel: Local, with occasional out-of-town

Driving: Driving is required. Must possess a valid driver's license from the state of residence. Must be approved and maintain approval through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Working Conditions: Work is performed in a typical residential care setting.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army is an equal opportunity employer. Candidates who are back to work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.