Director of Auxiliary Services
Please see Special Instructions for more details.
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
* Salary will be determined based on competencies, equity, budget, and market considerations.
* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
* Failure to complete the application completely may result in you not being considered for the vacant position.
* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
* If you have general questions about the application process, you may contact Human Resources at
OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Position Details
Classification Information
| Position Classification Title |
Business Operations Professional, Dept Business Mgr Sr. |
| FLSA |
Exempt |
| Position Class |
89772 |
Position Overview
| Join the Ramily! |
Join the Ramily!
Winston-Salem State University (
WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (
ACE).
WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.
Situated in Winston-Salem, North Carolina-known as the city of Arts and innovation,
WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.
With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.
Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:
UNC System Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks |
| Position Summary |
Winston-Salem State University is seeking a Director of Auxiliary Services.
The Director of Auxiliary Services provides strategic leadership and operational oversight for key outsourced auxiliary service programs that enhance campus life and support institutional revenue generation. This role serves as the primary liaison between Winston-Salem State University and its external service providers, ensuring high-quality service delivery, compliance with contractual obligations, and alignment with university priorities.
Reporting to the Deputy Chief Operating Officer, the Director oversees vendor relationships across multiple service areas, including dining services, bookstore operations, parking services, vending, beverage exclusivity agreements, licensing and branding, mail services, transportation services, managed print services (Ricoh), and comprehensive Card Office operations. The position collaborates closely with executive leadership to evaluate auxiliary financial performance and develop rate structures based on service costs, contractual requirements, and institutional goals.
Responsibilities of the Director of Auxiliary Services include:
- Oversee all aspects of campus dining operations, including meal plans, retail dining locations, and catering services
- Ensure high-quality food service, financial sustainability, and alignment with student needs, wellness initiatives, and campus programming
- Monitor vendor performance and contract compliance
- Manage bookstore services, including course materials, retail merchandise, and e-commerce platforms
- Partner with vendors to ensure competitive pricing, product availability, and a positive customer experience
- Supervise vending operations across campus, ensuring accessibility, product variety, and operational reliability
- Provide oversight of parking services operations, including parking enforcement, permit management, transportation coordination, and customer service initiatives
- Collaborate with campus stakeholders to improve parking access, traffic flow, safety initiatives, and transportation services
- Provide strategic oversight of campus transportation services, including shuttle operations, fleet coordination, vendor partnerships, route planning, and customer service initiatives
- Collaborate with campus stakeholders and transportation providers to improve transit accessibility, service efficiency, safety, and overall campus mobility
- Monitor parking services vendor performance, technology systems, and operational efficiency to support campus mobility and revenue goals
- Optimize placement strategies and monitor vendor performance to maximize Administer and enforce beverage partnership agreements
- Ensure compliance while maximizing sponsorship value, marketing opportunities, and campus engagement
- Oversee university licensing initiatives and trademark usage
- Provide oversight of campus mail operations, ensuring efficient processing, distribution, and tracking
- Direct campus print services in partnership with Ricoh
- Ensure cost efficiency, equipment reliability, sustainability, and strong user experience
- Collaborate with IT and campus departments to optimize print services
- Provide strategic oversight of campus card services, including ID issuance, credentialing systems, and account management
- Ensure accurate financial processing and integration with enterprise systems such as Banner and CS Gold
- Promote operational efficiency, data integrity, and customer service excellence
- Maintain student meal plan selections within institutional systems
- Respond to student inquiries and process necessary changes
- Load approved auxiliary rates into applicable systems
- Reconcile vendor invoices with meal plan participation and selection data to ensure accuracy
- Track auxiliary revenue streams and monitor operational performance
- Collaborate with the Deputy Chief Operating Officer to analyze financial data and support auxiliary rate development, including dining rates
- Support budgeting, forecasting, and long-range financial planning
- Prepare reports, analyses, and recommendations for leadership review
- Monitor managed print spend trends and recommend cost optimization strategies
- Ensure compliance with university policies, procurement standards, and regulatory requirements
- Maintain documentation and readiness for audits and reviews
- Coordinate with Legal, Procurement, Finance, Communications, and Information Technology departments
- Ensure Ricoh services meet contractual SLAs, security standards, and audit requirements
- Participate in auxiliary services strategic planning initiatives
- Identify opportunities for revenue growth, service enhancement, and cost containment
- Benchmark programs against peer institutions and industry best practices
- Evaluate and recommend modernization strategies, including print reduction and digital workflow initiatives
|
Position Information
| Position Number |
000007 |
| Working Position Title |
Director of Auxiliary Services |
| Building and Room No. |
DJR room 200 (Business Services) |
| Appointment Type |
Permanent Full-Time |
| If Time Limited. |
No |
| Appointment Length. |
12 |
Requirements and Preferences
| Position required to work during periods of adverse weather or other emergencies |
All - Emergency and Pandemic on site |
| Normal Work Schedule |
8am - 5pm
Occasional evening and weekends as required. |
| Department Required Skills |
- Bachelor's degree in accounting, business administration or related field or equivalent training and experience.
- Five (5) to eight (8) years' budgeting and accounting experience.
- Proficiency in word processing, spreadsheet, and database applications
- Strong leadership, organizational, and multitasking skills
- Ability to collaborate effectively with diverse stakeholders
- Excellent verbal and written communication skills
- Strong analytical and decision-making abilities
|
| Preferred Years Experience, Skills, Training, Education |
- Master's degree
- Ten (10) or more years of experience in auxiliary services within a higher education environment
- Experience managing campus card systems and access control technologies
- Demonstrated experience in strategic planning, contract negotiation, and financial oversight
|
| Required License or Certification |
None |
| Valid US Driver's License |
No |
| Commercial Driver's License Required |
No |
| Physical Required |
No |
| List any other medical/drug tests required |
|
Posting Details
Posting Details
| Internal Posting Only |
No |
| Time Limited Position |
No |
| Appointment Length |
|
| Salary |
Commensurate with education and experience |
| Open Date |
05/22/2026 |
| Close Date |
|
| Open Until Filled |
Yes |
| Special Instructions Summary |
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
* Salary will be determined based on competencies, equity, budget, and market considerations.
* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
* Failure to complete the application completely may result in you not being considered for the vacant position.
* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
* If you have general questions about the application process, you may contact Human Resources at
OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834. |
Supplemental Questions
Required fields are indicated with an asterisk (*).
How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
Required Documents
- Resume
- Cover Letter
- References List
Optional Documents
|
Winston Salem State University
Commensurate with education and experience
May 22, 2026