Educator, Donation Support & Hospital Development

In alignment with Gift of Life Michigan's core purpose and core values, the Educator, Donation Support & Hospital Development is responsible for the development and delivery of education to the donation support and hospital development departments, including but not limited to competencies, orientation, specialized skills training, e-learning and module developments, record keeping and regulatory compliance.

The following job duties and responsibilities are stated in broad terms and not intended to be inclusive. Those in bold are essential duties of the position:

• Develop, manage, and facilitate educational programs, materials, and training plans for the donation support and hospital development departments related to defined orientation requirements and ongoing competency validation.
• Create training programs and resources using multiple mediums to accommodate virtual and in-person delivery.
• Maintain accurate training records.
• Conduct needs assessments to address training and skills gaps.
• Analyze success of programs using data and metrics.
• Collaborate with other department educators, including internal cross functional training.
• In conjunction with department managers and preceptors, determine when new staff have successfully completed their MODII and have completed all related documentation.
• Provide support and guidance to department preceptors and staff members.
• Provide real-time education and guidance to staff, either in-person or via phone, on donor family interactions, obtaining authorization, and donor registry opposition.
• Maintain proficiency in approaching, administering the DRAI and testing new workflows and initiatives by working occasional field shifts.
• Participate in compliance, quality assurance, and performance improvement programs and initiatives.
• Guide and support training provided through the preceptor training program.
• Identify and integrate external training resources, as needed.
• Provide internal-cross functional trainings, as required.
• Perform other duties as assigned.

• Associate degree in related field plus two years of relevant experience, or an equivalent combination of education and experience.
• Three years' teaching, training, or precepting experience.

• Bachelor's degree in education or related field.
• Previous Learning Management System (LMS) experience.
• Prior experience in a healthcare organization, transplant center, or organ/tissue procurement organization.

• Written and verbal fluency in English.
• Ability to exercise initiative, critical thinking, and problem-solving.
• Proficiency with Microsoft Office programs, including Outlook, Teams, and other technology systems used in business operations.
• Strong organizational skills and ability to manage multiple and competing priorities.
• Demonstrate attention to detail.
• Self-directed, exercising appropriate judgement.
• Concentrate and function with frequent distractions and interruptions.
• Strong written and verbal communications skills, including presentation skills.
• Maintain current knowledge and competence in area of training.
• Strong interpersonal skills.
• Ability to manage task or project assignments and meet deadlines.
• Specific knowledge of e-learning, simulation training, and adult learning.

• Demonstrate the competencies of Professional, Determined, and Compassionate.
• Maintain a motivated and positive attitude.
• Support an inclusive work environment.
• Ability to successfully collaborate and work as a member of an interdisciplinary team.
• Actively seek improvements.
• Always maintain a safe working environment and use of Universal Precautions.
• Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.