Solutions Consulting Manager, New Logos

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Solutions Consulting Manager, New Logos leads the Solutions Consulting function for the new logo sales teams across the United States. This role sits at the intersection of customer engagement, AI-first CX solution strategy, and field leadership.

This is a highly visible leadership role for an individual who thrives in high-velocity environments, partners deeply with sales and executive stakeholders, and activates effective high-volume technical sales engagement strategies. The Manager ensures that AI is foundational to how customer experience solutions are designed, positioned, and delivered-while developing Solutions Consulting talent capable of working quickly and adapting to a dynamic environment.

For the right leader, this role offers the opportunity to influence onboarding talent, drive meaningful AI-led outcomes for a strategic sales motion, and help define the future of Solutions Consulting at scale.

The primary responsibilities for this role include, but are not limited to, the following:

• Recruit, lead, coach, and develop a team of Solutions Consultants aligned to new logo acquisition

• Establish and reinforce an AI-first operating model, ensuring AI capabilities are central to solution design, customer conversations, and new logo account strategies

• Partner with Growth Sales leadership to define and execute rapid account plans focused on CX transformation, new customer acquisition, and value realization

• Ensure Solutions Consulting teams consistently articulate AI-first CX outcomes in a way that resonates with customer buyers

• Drive cross-functional alignment with Product, AI, Professional Services, Customer Success, and Partners to deliver cohesive, high-impact solutions

• Identify opportunities to impact the pace and efficiency of high-volume technical sales motions with the use of tools and automation

• Establish clear success metrics and continuously improve win rates, deal quality, and new account acquisition outcomes

• Foster a culture of continuous improvement, leveraging AI tools and insights to improve productivity, decision-making, and solution excellence

• 5+ years of experience in enterprise technology pre-sales, solutions consulting, or a closely related field

• Proven success supporting new logo sales pursuits

• Demonstrated ability to embed AI into holistic solution design rather than a standalone capability

• Recruiting, leadership, coaching, and talent-development skills for entry level solutions consultants

• Strong partnership mindset with sales leadership and the ability to influence growth account strategies

• Excellent communication skills with the ability to synthesize technical complexity into clear executive narratives

• Ability to operate effectively in ambiguous, fast-moving situations

• Experience managing solutions consultants

• Background in CX, SaaS, or AI-driven platform companies

• Familiarity with enterprise AI governance, data strategies, and responsible AI frameworks

• Experience influencing new logo sales strategies and programs

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

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About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

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