Associate Director, Process Improvement: PA-Auto-Q2-R-001

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Associate Director (Process and Improvement)

Locations: Remote | New York, NY Business Transformation Office

Get To Know Us:

SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals who value collaboration, accountability, and innovation, to name a few. SS&C Blue Prism allows organizations to deliver transformational business value via our intelligent automation platform. We make products with one aim in mind - to improve experiences for people. By connecting people and digital workers, you can use the right resource, every time, for the best customer and business outcomes. We supply enterprise-wide software that not only provides full control and governance, but also allows businesses to react fast to continuous change.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans

• Your Future: 401k Matching Program, Professional Development Reimbursement

• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave

• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees

• Training: Hands-On, Team-Customized, including SS&C University

• Extra Perks: Discounts on fitness clubs, travel and more!

• Be a key driver of transformation in a mission-driven organization.

• Work with a collaborative and forward-thinking leadership team.

• Enjoy a culture that values innovation, integrity, and impact.

What you will get to do:

We are seeking a highly skilled and driven Process Improvement Engineer to lead enterprise-wide initiatives focused on enhancing operational efficiency, quality, and customer satisfaction. This role will leverage Lean principles and continuous improvement methodologies to assess, design, and implement process strategies across diverse business functions, including technology, operations, product, and servicing within the retirement plan services and retail financial servicing domains (e.g., Transfer Agency, Broker Dealer, Mutual Funds).

This is a high-impact role requiring a strategic thinker with strong execution capabilities, excellent facilitation skills, and the ability to influence at all levels of the organization.

• Lead cross-functional process improvement initiatives using Lean, Six Sigma, and other continuous improvement methodologies.

• Partner with senior leaders and department heads to identify, prioritize, and execute process transformation opportunities.

• Facilitate process mapping, root cause analysis, and re-engineering workshops to drive operational excellence.

• Develop and implement quality measurement standards and KPIs to monitor performance and identify areas for improvement.

• Design and analyze customer satisfaction surveys; translate insights into actionable process enhancements.

• Serve as a consultative resource to business units, providing guidance on process documentation, standardization, and optimization.

• Manage complex, broad-scope projects independently, ensuring alignment with strategic goals and timely delivery.

• Provide tactical leadership and mentorship to project teams and junior staff.

• Collaborate with executive leadership to remove barriers to success and ensure cross-functional alignment.

• Contribute to the development and implementation of enterprise policies and best practices.

• Master's degree with 6+ years of relevant experience, or

• Bachelor's degree with 8+ years of relevant experience, or

• High school diploma with 10+ years of relevant experience.

• Proven track record of leading large-scale process improvement initiatives in complex environments.

Preferred Background:

• Experience in financial services, particularly in retirement plan services, mutual funds, or broker-dealer operations, is a plus but not required.

Certifications (Preferred):

• Lean Six Sigma Black Belt

• PMP or equivalent project management certification

• Deep knowledge of Lean, Six Sigma, and continuous improvement methodologies.

• Strong analytical and problem-solving skills; data-driven decision-making.

• Exceptional communication and facilitation skills.

• Ability to influence and collaborate with stakeholders at all levels.

• Strategic mindset with a hands-on approach to execution.

• Proficiency in process modeling tools (e.g., Microsoft Visio) and data analysis platforms (e.g., Excel, Power BI, others).

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.