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WHO WE ARE: The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning. Job Summary: The Senior Vice President (SVP) of Development Operations is a strategic advancement and fundraising operations leader with more than 20 years of experience, scaling and optimizing donor-centered operational processes, fundraising support functions, prospect development operations, gift administration, and development-focused business enablement activities. This role provides executive level leadership across Development Operations, including fundraising operational strategy, donor engagement operations, staff enablement , gift processing, prospect pipeline operations, operational reporting needs, and continuous process improvement to support fundraising growth, operational effectiveness, and , and exceptional donor experiences. Serving as a trusted partner to executive leadership, development staff, and external stakeholders, this role helps align Development operational priorities with enterprise constituent engagement, reporting, and organizational growth strategies. The position leads Development operational teams, oversees complex systems and vendor environments, and ensures compliance, governance, and continuous improvement across the advancement enterprise. Location Requirements
Remote - Flexible Location Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships. Ability to travel (approximately 20%) and work occasional evenings and weekends asneeded, includingevents, training, regional meetings, and organizational gatherings.
Compensation | Benefits: The estimated hiring compensation range for this role starts at $180,000. Final offers will be based on the candidate'sgeographic location, consider career experience, and may vary from this range due to these and other factors. You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees. Your benefits include:
Comprehensive Health & Welfare benefits including:
Not to mention, you will join an incredible mission focused team of people! Main Responsibilities: Development Technology and Training
Serve as Development's lead partner to the technology team, including advising on development-related components of CRM architecture, enterprise reporting, data governance, analytics, and platform integrations. Collaborate with technology to Evaluate, prioritize, and help to operationalize Development-related technology requests as they intersect across the organization. Design and implement scalable Development operational frameworks that support fundraising growth, campaign execution, and long-term institutional strategy. Provide Development operational requirements and stakeholder input for fundraising platform evaluations, operational tooling decisions, and related vendor discussions in partnership with supporting cross-functional teams. Establish and deliver comprehensive training programs for Development staff to ensure effective use of systems, data standards, and operational processes. Partner with technology, finance, and information security teams to advance cybersecurity, compliance, and responsible data use, including PCI-DSS and privacy standards. Partner with technology to evaluate, pilot, and operationalize approved innovative and AI-enabled solutions that support fundraising effectiveness, improve operational efficiency, donor engagement insights, and service delivery across Development Operations.
Gift Processing
Provide oversight and strategic leadership for gift processing functions, including receipt, recording, acknowledgement, reconciliation, and compliance. Lead or support the transition of gift processing responsibilities (receipting, stewardship, etc.) into Development Operations, ensuring accuracy, continuity, and strong internal controls. Develop, document, and maintain gift management policies and procedures in alignment with financial, legal, audit, and donor requirements. Partner closely with Finance, Finance Committee, auditors, and legal counsel to ensure transparent, compliant, and timely gift administration. Implement cross-departmental workflows that improve efficiency, data quality, and donor experience across the gift lifecycle in partnership with Technology, Finance, and operational stakeholders.
Prospect Research and Pipeline Development
Lead prospect research, analytics, and portfolio management strategies to support major, individual, and planned gift fundraising. Partner cross-functionally to support execution and scaling of the organization-wide Integrated Prospect Pipeline. Define and support moves management frameworks and performance dashboards to inform strategy and forecasting in partnership with Technology and Finance teams Define and operationalize donor and engagement scoring models that drive prospect identification, prioritization, and solicitation planning in alignment with enterprise data governance and analytics standards Partner with frontline fundraisers and development leadership to align prospect strategy with institutional priorities and campaign goals. Ensure prospect research practices, operational data use, and stewardship recommendations adhere to ethical standards, enterprise data governance, and organizational compliance requirements.
Donor Relations
Provide executive-level leadership for donor relations, stewardship strategy, and donor engagement operations. Establish operational processes and partner on supporting systems and workflows that ensure timely, meaningful, and consistent donor acknowledgement and stewardship. Partner cross-functionally with Development leadership, MarComms, and Technology to support donor-centered experiences that build trust, transparency, and long-term philanthropic relationships. Support campaign and leadership giving stewardship, including reporting, recognition, and board-level engagement materials. Use data and analytics to assess donor engagement, retention, and impact, informing continuous improvement in donor relations strategy in alignment with enterprise reporting and data governance standards.
Campaign and Budget Planning
Design, lead, and evaluate Development operational plans to enable multi-year Campaign planning. Serve as the Development lead to the integrated revenue planning process, partnering with Marcomms and Finance to develop multi-year revenue projections and assess key dependencies and investments. In partnership with the CDO and Finance, serve as the Development lead for the annual budget planning process, convening business line leaders and ensuring alignment with revenue goals. Develop Key Performance Indicators for Development Operations in alignment with enterprise reporting, and data governance, and provide quarterly reports and evaluation to the CDO. Drive process improvements across Development Operations for the benefit of enterprise-wide performance.
What We're Looking For:
20+ years of progressive leadership experience in advancement, development operations, or nonprofit/higher education fundraising environments. Demonstrated success building and scaling enterprise development operations functions, fundraising operational processes, business enablement capabilities, and cross-functional operational partnerships in complex environments, Deep expertise in fundraising operations, development technologies, CRM-enabled fundraising workflow, fundraising analytics, operational reporting, and data-informed fundraising practices. Significant experience overseeing gift processing, compliance, audit support, and financial controls. Proven leadership in prospect research, pipeline development, and data-informed fundraising strategy. Track record of establishing strong donor relations and stewardship practices that support major and institutional fundraising. Demonstrated ability to operate effectively within cross-functional enterprise governance, technology, analytics, and operational partnership models. Experience partnering with executive leadership, boards, and external stakeholders in complex, high-growth environments, including comprehensive campaigns. Demonstrated ability to lead change, manage complexity, and balance strategic vision with operational execution. MBA or equivalent advanced degree preferred
We're committed to supporting the growth of every employee through a structured and transparent approach to career development. We use Talent Portraits to define clear expectations, development opportunities, and advancement paths - whether you're growing as a people leader or deepening your expertise as an individual contributor. Each role is thoughtfully placed within one of these pathways (Leadership or Partner) to help you understand how it fits into our broader organization and your potential career journey. This position is classified as Functional Leader. The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS. APPLICATION INSTRUCTIONS: We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application! Important: You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.
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National Multiple Sclerosis Society
life insurance, paid time off, paid holidays, 401(k)
May 22, 2026